Lead Software Test Engineer - Appian

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions. Job Description Value Proposition:

As a QA Lead Engineer – Appian Platform, you will be the senior hands-on quality engineer responsible for defining and executing the testing strategy for enterprise applications built on the Appian low-code automation platform.

You will lead functional, integration, regression, API, automation, performance, and release validation across Appian applications while remaining hands-on with test design, automation, execution, troubleshooting, and defect analysis. This is an individual contributor technical lead role responsible for driving engineering-quality practices across the Appian delivery lifecycle and ensuring applications are scalable, secure, reliable, and production-ready.

Job Details

Position Title: Lead Software Engineer – Appian

Career Level: P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bangalore

About The Team The Enterprise architecture workflow automation and robotics team is community of dedicated professionals committed to building center of excellence for workflow automation and robotics.

Impact

Enterprise architecture workflow automation and robotics support several critical business functions for the bank. This role is vital for building and maintaining enterprise workflow automation and robotics CoE. Our values — inclusivity, transparency, and excellence — drive everything we do. Join us and make a meaningful impact on the organization.

Key Deliverables (Duties and Responsibilities)

• Own the end-to-end QA and testing strategy for complex enterprise Appian applications.
• Lead testing across SAIL interfaces, process models, Records, Data Fabric, business rules, workflows, integrations, APIs, Connected Systems, and data flows.
• Develop comprehensive test strategies, test plans, scenarios, test cases, traceability, and acceptance criteria.
• Remain hands-on with functional, integration, system, regression, API, end-to-end, and exploratory testing.
• Design and maintain automated testing frameworks and regression suites for Appian applications.
• Automate UI and end-to-end testing using tools such as Selenium, Playwright, or equivalent enterprise automation frameworks.
• Perform REST/SOAP API and integration testing using Postman, REST Assured, or equivalent tools.
• Validate complex Appian workflows including process routing, business rules, SLAs, exception handling, escalations, parallel processing, and asynchronous processes.
• Validate Records, Data Fabric, database transactions, data integrity, data transformations, and integration results across systems.
• Test Appian security including roles, groups, object security, record-level security, user access, authentication/SSO, and authorization scenarios.
• Lead performance, scalability, volume, and reliability testing for business-critical Appian applications.
• Partner with Appian engineers to review Health Check findings, performance issues, query/process behavior, and production defects.
• Perform root-cause analysis for complex defects and work closely with developers and architects through resolution.
• Define and maintain regression testing strategy across Appian releases and platform upgrades.
• Validate application deployments and environment promotions across development, test, staging, and production environments.
• Integrate automated testing into CI/CD and DevSecOps pipelines and establish automated quality gates.
• Define QA standards, reusable testing patterns, automation standards, test-data strategies, and quality metrics.
• Lead defect triage and provide clear assessment of seve…