Network Operations Specialist

Job Summary

Our client, a leading Financial Services Provider, is seeking a Network Operations Specialist to join their team. This position is a 24/7 “eyes on glass” real-time environment monitoring role, focused completely on tracking network health, prioritizing events, and collaborating with external vendors and cross-functional internal support teams. This is not a hands-on hardware engineering or high-level architecture role; it is a rapid-response, multi-tasking operations position.

This position is W-2 only. We do not work with third-party firms or C2C arrangements for this role. Core Responsibilities

• Administer and manage the day-to-day network operations of a large-scale global mixed-media network environment supporting mission-critical customer applications
• Maintain constant “eyes on glass” surveillance of the data network for connectivity issues, performance degradation, and systems anomalies across various data centers
• Track, document, and manage system alerts and support tickets through swift resolution with external vendors and internal support networks
• Act actively on rapid response calls, successfully prioritizing incoming events in a highly intense, fast-paced multi-tasking environment
• Execute carefully planned and created data network changes without performing physical infrastructure or hardware modifications
• Contribute meaningfully to regular agile team ceremonies, lead software/tool demos, and deliver progress presentations

Required Skills & Experience (Must-Haves)

• Bachelor’s Degree in Computer Science, Information Technology, or equivalent relative field experience
• 2+ years of software engineering, DevOps, or relative network operations experience
• Solid background monitoring real-time production environments and dealing effectively with third-party telecommunication or IT vendors
• Direct experience working within agile framework teams and participating in fast-turnaround response workflows
• Demonstrated ability to quickly adopt, learn, and master new specialized cloud and network software technologies
• Strong ability to multitask efficiently and prioritize high-visibility events under pressure without losing focus

Preferred Skills & Experience (Nice-to-Haves)

• Practical experience working with market-standard observability tools like Riverbed or SolarWinds
• Willingness and capability to train extensively on specialized, in-house built software monitoring systems
• Comfort implementing tactical system solutions using automation, script tools, and modern software-defined security practices
• Familiarity with high-priority enterprise ticketing queues and rapid escalation matrices
• Complete comfort working regular second-shift hours and variable weekend monitoring rotations as required by the global network team

Key Competencies & Behaviors

• Security-First Attitude: Maintains an inherent baseline focus on infrastructure security, data integrity, and strict protocol adherence during shifts.
• Strong Communication: Exceptional verbal skills with the ability to confidently cross-collaborate with internal engineering units and external providers.
• Resilient Work Ethic: Demonstrates exceptional grit, dedication, and strict attention to detail during active “eyes on glass” monitoring intervals.
• Focused Operator Focus: Content with continuous system monitoring, real-time alert triage, and operational process loops without seeking high-level architectural design tasks.

Work Environment

• Location: Fully Remote
• Expectation:  (2nd shift, 2:00 PM – 11:00 PM ET. 1-hour lunch. Potential weekend rotation required).

Compensation & Benefits

• Pay Range: The approximate pay range for this position is between $52.00 and $75.00 per hour. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

About KellyMitchell

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We’re passionate about helping companies solve their bigges…