Business process improvement and automation consultant (AI)

Job Title: Business Process Improvement & Automation Consultant

Employment Type: Full-Time

Department: General Business Work

Location: Remote

Shift: 6.30 PM 3.30 AM IST

Job Summary

We are seeking a strategic Business Process Improvement & Automation Consultant who acts as the bridge between business leaders and AI/Automation delivery teams. This role is responsible for identifying, analyzing, documenting, redesigning, and communicating process improvement opportunities while building business cases and transformation roadmaps using AI. The consultant will work closely with executives, process owners, operations teams, and AI/Automation engineers to drive measurable business outcomes through process redesign, automation, and digital transformation.

Required Qualifications

• Bachelors degree in Business, Engineering, Operations, Information Systems, or related discipline.

• 10+ years of experience in Business Process Improvement, Operational Excellence, Transformation, or Consulting roles.

• Strong expertise in Business Process Reengineering (BPR), Lean, Six Sigma, BPM, and Continuous Improvement methodologies.

• Experience facilitating workshops, process discovery sessions, stakeholder interviews, and value-stream mapping exercises.

• Ability to document current-state and future-state processes, business requirements, user stories, and functional specifications.

• Strong executive communication, presentation, and change management skills.

• Lean Six Sigma Green Belt/Black Belt certification.

• Experience working with AI, RPA, Power Automate, Power Platform, UiPath, Automation Anywhere, or intelligent automation programs. cipilot studio.

Preferred Qualifications

• Knowledge of Power BI, Tableau, process mining, and analytics tools.

• Exposure to cloud transformation, managed services, and IT modernization

initiatives.

Key Responsibilities

Business Process Discovery G Redesign

• Partner with business leaders to identify operational pain points, inefficiencies, risks, and improvement opportunities.

• Lead process discovery workshops, interviews, and current-state assessments.

• Develop process maps, SIPOCs, value-stream maps, and future-state designs.

• Prioritize opportunities based on business value, complexity, risk, and ROI.

Automation Opportunity Assessment

• Identify processes suitable for AI, RPA, workflow automation, analytics, and lowcode solutions.

• Translate business requirements into automation opportunities for AI and Automation engineering teams.

• Prepare business cases, cost-benefit analyses, effort estimates, and

implementation roadmaps.

• Act as the primary liaison between business stakeholders and automation delivery teams.

Transformation & Change Management

• Drive adoption of redesigned processes and automation solutions.

• Develop SOPs, governance frameworks, training materials, and communication plans.

• Define KPIs and success metrics to measure transformation outcomes.

Stakeholder Management & Consulting

• Present recommendations and transformation strategies to senior leadership.

• Facilitate cross-functional collaboration across business, operations, technology,

and automation teams.

• Support client workshops, assessments, and digital transformation engagements.

Core Competencies

• Business Process Reengineering (BPR)

• Process Mapping C Documentation

• Operational Excellence

• Lean Six Sigma

• Business Analysis

• Automation Opportunity Identification

• Executive Communication

• Change Management

• AI C Intelligent Automation Awareness

• Stakeholder Engagement

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