Senior Account Manager – AI Platform Implementations

Location

New York City, NY; San Francisco,CA; Chicago, IL or Austin, TX

Position Summary

Our client is seeking a Senior Account Manager to lead the implementation and ongoing success of an AI-powered marketing workflow platform that connects strategy, creative production, campaign execution, and performance data.

This role is responsible for the full implementation lifecycle, including scoping, rollout planning, financial management, client communication, adoption, and account expansion. The Senior Account Manager will work closely with a dedicated technical implementation team responsible for configuring and building the solution.

The position supports both complex enterprise deployments and higher-volume rollouts across multiple teams or business units. Success requires balancing repeatable implementation processes with the specific needs of each client.

Responsibilities

• Own client implementations from pre-sales handoff through launch, adoption, and account expansion.
• Translate business goals and marketing requirements into clearly scoped and sequenced implementation plans.
• Establish project milestones, success criteria, governance structures, decision rights, and communication cadences.
• Manage implementation budgets, resource utilization, scope changes, and the overall commercial health of each engagement.
• Partner closely with technical implementation and engineering teams, providing clear priorities and removing delivery blockers.
• Confirm that required systems, integrations, data sources, and client inputs are ready before technical work begins.
• Coordinate platform configuration, integrations, feature activation, and version management.
• Monitor platform adoption and ensure outputs are incorporated into client workflows.
• Identify delivery risks early, recommend solutions, and proactively manage client escalations.
• Lead executive business reviews to demonstrate results, measure progress against agreed objectives, and identify expansion opportunities.
• Coordinate security, legal, and compliance requirements, including vendor assessments, confidentiality agreements, audit documentation, and formal launch approvals.
• Document implementation lessons and continuously improve rollout processes.
• Partner with sales and pre-sales teams to align client expectations, technical requirements, and commercial commitments.
• Manage multiple concurrent implementations while maintaining visibility into timelines, financials, risks, and client priorities.

Qualifications Required Qualifications

• 4-8 years of experience in client delivery, software implementation, professional services, technical account management, or account ownership within a SaaS, marketing technology, advertising technology, or software implementation environment.
• Experience managing commercial components of client engagements, including budgets, utilization, scope changes, and difficult client conversations.
• Demonstrated ability to work closely with engineers and technical teams without serving as the primary developer.
• Ability to translate business needs into clear requirements, priorities, and deliverables for technical teams.
• Strong understanding of marketing and creative workflows, including briefing, content production, campaign planning, trafficking, approvals, and performance measurement.
• Practical experience using generative AI or large language model tools within business workflows.
• Working knowledge of how AI-enabled or agent-based workflows are designed, governed, and adopted.
• Experience managing multiple complex client implementations simultaneously.
• Excellent written, verbal, and executive-level communication skills.
• Strong organizational, documentation, and process-development capabilities.
• Comfortable working in a fast-moving environment where processes and implementation playbooks are still evolving.
• Understanding of user adoption and change-management principles, particularly for AI-powered products.

Preferred Qualifications

• Experience rolling out a technology platform across multiple teams, departments, regions, or business units.
• Experience supporting clients in regulated industries such as financial services, pharmaceuticals, or healthcare.
• Familiarity with marketing technology, advertising technology, content-management, or campaign-management platforms.
• Experience working within or alongside an advertising agency, digital agen…