HOA Admin Assistant

Position

Part-Time – 20 Hours Per Week

Monday through Friday 9:00 a.m. to 1:00 p.m.

Eligible for Bonus, Holiday and Sick Pay

Job Summary

The Office Assistant provides customer service to residents and guests, assists in the day-to-day operation of the 55+ HOA office, assists the HOA Board and committees as directed, assists vendors, maintains records, and helps ensure that community rules, procedures, and office operations are properly followed.

Primary Responsibilities

· Maintain regular office hours and provide friendly, professional customer service to residents, guests, and vendors.

· Assist new residents with community orientation, including gate access, parking, pool and spa rules, clubhouse use, trash procedures, and other community information.

· Respond to homeowner questions and refer matters to the Manager or HOA Board when appropriate.

· Prepare and distribute notices, newsletters, correspondence, and other community communications.

· Assist with the community calendar, bulletin boards, activity binders, and information kiosks.

· Coordinate clubhouse reservations and conduct post-event inspections.

· Assist with monthly statement process.

· Maintain accurate homeowner records, contact information, gate codes, and vehicle information.

· Maintain an inventory of Association keys and track keys that are loaned out.

· Monitor the security camera system during office hours and report concerns or incidents to the Manager or HOA Board.

· Input water readings.

· Report property maintenance concerns and assist with coordinating vendors as needed.

· Provide the RVPA Chairman with updated information for the monthly RVPA report.

· Set up Zoom meetings and assist with other administrative tasks as needed.

· Perform other duties as assigned by the Manager or HOA Board.

· Schedule appropriate appointments on manager calendar.

· Process homeowner payments.

Qualifications

· High school diploma or equivalent.

· At least two years of customer service experience.

· Proficiency in Microsoft Word and Excel.

· Strong organizational and communication skills.

· Ability to multitask, meet deadlines, and handle time-sensitive matters.

· Dependable, professional, and courteous.

· Ability to work independently and exercise good judgment.

· Strong attention to detail.

Essential Requirements

· Ability to use a computer, telephone, copier/scanner, and other standard office equipment.

· Ability to remain stationary for periods of time while performing office duties.

· Ability to move throughout the community when necessary to perform job duties.

· Ability to lift up to 35 pounds.

Pay: $22.00 - $25.00 per hour

Expected hours: 20.0 per week

Work Location: In person