Executive & Personal Assistant / Customer Service Coordinator

We are seeking a dependable, organized and resourceful Executive & Personal Assistant to support an entrepreneur managing three active companies. This in-person position combines customer service, sales support, social media, market research, job-site coordination and occasional personal-assistant duties.

Responsibilities

Answer incoming customer calls professionally.

Respond to customer emails, text messages and general inquiries.

Schedule appointments and coordinate with customers, technicians and vendors.

Follow up on estimates, sales leads and ongoing projects.

Make occasional cold calls to potential and previous customers.

Assist with lead generation and customer outreach campaigns.

Maintain organized customer records, notes and follow-up lists.

Travel to job sites throughout Long Island to take photographs and record videos.

Edit photographs and short videos for marketing purposes.

Create and publish basic social media posts for the companies.

Monitor social media messages, comments and customer inquiries.

Research competitors, pricing, market trends, new industries and potential business opportunities.

Prepare brief research summaries and recommendations for the owner.

Assist with emails, documents, scheduling and daily administrative duties.

Handle special projects and operational tasks on behalf of the owner.

Complete occasional business and personal errands.

Provide occasional childcare or school pickup when required.

Maintain professionalism and confidentiality at all times.

Qualifications

Previous personal-assistant, administrative, customer-service or sales experience is preferred.

Strong communication, organization and multitasking skills.

Professional and friendly telephone and email manner.

Comfortable making outbound and cold calls.

Basic social media, photography and video-editing skills.

Strong internet research skills and attention to detail.

Proficiency with email, Microsoft Office and Google Workspace.

Ability to work independently and complete tasks without constant supervision.

Valid driver’s license, clean driving record and reliable transportation.

Ability to travel throughout Long Island as needed.

Successful background check required due to occasional childcare responsibilities.

Construction, HVAC, home-service or marketing experience is a plus.

Pay: $50,846.78 - $56,234.83 per year

Benefits:

• Paid time off

Work Location: In person