Network Support Engineer- patching

Role & responsibilities

Network Patching Role Summary:
The Network Patching Support Engineer will be responsible for planning, executing, and validating network device patching across a global infrastructure. IThe role ensures network devices remain secure, stable, and compliant by coordinating with multiple teams, following established change processes, and maintaining continuous service availability.

Key Responsibilities:

• Patching & Maintenance:
  • Plan and execute scheduled patching activities for network devices during approved maintenance windows.
  • Apply firmware, operating system, and security patches to routers, switches, firewalls, load balancers, and wireless controllers.
  • Ensure proper sequencing and version control of applied updates to prevent configuration drift.
• Pre- & Post-Patch Validation:
  • Perform pre-patch assessments and backup configurations to ensure rollback readiness.
  • Conduct post-patch health checks to verify system stability, connectivity, and service continuity.
  • Document patch outcomes, deviations, and lessons learned for continuous improvement.
• Coordination & Change Management:
  • Collaborate with IT Operations, Security, and Application teams to minimize downtime and user impact.
  • Adhere to established Change Advisory Board (CAB) and ITIL-based change management procedures.
  • Ensure all patch activities are properly logged, tracked, and closed in the change management system.
• Troubleshooting & Rollback:
  • Analyze and resolve patch-related issues in a timely manner.
  • Initiate rollback or remediation plans when patches cause instability or service degradation.
  • Provide detailed incident and RCA (Root Cause Analysis) reports as required. If required Coordinate with service providers, vendors.