Sr Salesforce Developer – Post Sale

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world’s most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

“DDN’s A3I solutions are transforming the landscape of AI infrastructure.” – IDC “The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

Job Description We are hiring a Senior Salesforce Developer to own the post-sale Salesforce footprint — Service Cloud, Experience Cloud (partner portals), and the asset / entitlement / case backbone that powers our global support organization. Like the rest of our Salesforce team, you will operate as a forward-deployed engineer: there are no separate BAs, QAs, or release engineers — you own the full lifecycle from requirement to production, working hand-in-hand with the support, services, and partner-success teams.

What You’ll Do

• Design and build Service Cloud functionality: case management, case routing and assignment, queues, omni-channel, escalation rules, milestones, entitlement processes, SLA enforcement, and service console experiences for support engineers.
• Implement and maintain complex asset and entitlement management — multi-level asset hierarchies, asset-based entitlements, warranty / contract linkage, and asset-to-case association used by support engineers every day.
• Own Email-to-Case (and Web-to-Case where applicable): configure routing addresses, parsing rules, threading, attachments, on-behalf-of handling, and bounce management.
• Build and maintain Experience Cloud / Partner Portal sites — page design (LWR or Aura templates), navigation, sharing and visibility, audience targeting, knowledge surfacing, case submission, asset visibility, and self-service flows.
• Build core Salesforce customizations using Apex (triggers, batch, queueable, async), Lightning Web Components, Aura, and Salesforce Flows.
• Design and implement integrations between Salesforce and the post-sale ecosystem — telemetry / monitoring platforms, RMA / logistics systems, parts and inventory, knowledge bases, chat / voice platforms, and field service tooling — using REST/SOAP APIs, OAuth, named credentials, Platform Events, Change Data Capture, and Bulk/Streaming APIs.
• Collaborate closely with our dedicated integration / middleware team (who own MuleSoft, Boomi, and Workato) to co-design contracts, troubleshoot cross-system flows, and ship end-to-end solutions together.
• Partner directly with support engineers, services managers, and partner-success leaders to gather requirements and ship iteratively.
• Own production support for the post-sale Salesforce stack: triage, root-cause analysis, hotfix, and long-term remediation.
• Manage your own deployments using SFDX, Git-based source control, and CI/CD pipelines (Copado, Gearset, Flosum, or similar).
• Use AI tools (e.g., Agentforce Vibes / vibe coding, Copilot, Claude) as part of your day-to-day workflow — we expect every engineer on the team to lean on AI to ship faster and better.

Required Qualifications

• 7–10 years of total Salesforce experience, with at least 4+ years dedicated to Service Cloud and Experience Cloud / Co…