Casino Marketing Manager - Full Time (Horseshoe Hammond)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary”
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

The Casino Marketing Manager’s responsibility will be to lead a specialized team of service professionals in providing exceptional on property experience for Horseshoe’s very best guests. This role is at the helm of all VIP service activities, requiring the Casino Marketing Manager to own all aspects of the customer service journey, while consistently striving to delight our guests and garner loyalty to our product and brand. Oversee development, negotiation and implementation of Horseshoe Special Events and Promotions programs, with focus on revenue growth and image enhancement. Supports the social media, website, and advertising segment of marketing. Generates excitement for VIP guests and other segments through the execution of creative and unique events and promotions. They will work with the Regional Marketing and Property VIP Marketing teams to provide a wide variety of programming that is fresh and exciting for our guests. Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount. Serves as a dynamic, positive leader, while fostering teamwork, employee morale, motivation and open communication. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their service performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior service performance is attained. Works as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Recommends and implements change to improve overall employee and guest satisfaction. Participates in the financial operating and capital planning processes and makes recommendations that achieve desired financial results. Establishes and endorses the business and service objectives, ethics and values of the Company in accordance with the Code of Commitment.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Responsible for on-going hiring and performance management for teams of highly talented service professionals to provide for efficient guest services, customer satisfaction and profitability.
• Role model excellence in sales and service, inspiring your team through both Caesars’ and Horseshoe’s best practices, and cross selling/up-selling our product.
• Provide regular feedback and coaching as well as annual and mid-year reviews for direct reports using available HR and performance management tools.
• Responsible for department P&Ls and shift scheduling.
• Champion organizational improvements and efficiencies by seeking out best practices and opportunities for innovation.
• Coordinate Service programs, activities, special events and databases with general marketing programs and systems.
• Develop proactive outreach strategies for on-property service team through RTCM and other technologies
• Partner with Caesars Rewards and Executive Host Team to identify service opportunity and effect change management to implement.
• Analyze cost and revenue reports f…