Operations Admin Assistant

Job Summary
We are seeking a dynamic and highly organized Operations Admin Assistant to join our team! In this vital role, you will serve as the backbone of our office operations, ensuring smooth daily functions and providing exceptional support to our staff and clients. Your energetic approach and attention to detail will help foster an efficient, welcoming environment where administrative excellence thrives. This paid position offers an exciting opportunity to develop your office management skills while contributing to a vibrant team dedicated to excellence.

The Operations Administrative Assistant provides administrative, dispatch-support, scheduling, reporting, and operational coordination support for a transportation company.

The position requires organization, phone professionalism, attention to detail, confidentiality, and accurate data entry.

Duties

a. Answer incoming calls professionally and direct calls as appropriate.

b. Assist with scheduling, trip entry, dispatch-support tasks, and daily operational coordination.

c. Enter transportation requests into the routing software.

d. Assist with driver trip assignments as directed by management or dispatch.

e. Monitor trip status, schedule changes, cancellations, no-shows, and delays.

f. Communicate trip updates to drivers, dispatch, customers, assigned account contacts, and management.

g. Prepare daily, weekly, and monthly trip reports.

h. Assist with billing support, trip documentation, payment tracking, and account reconciliation support.

i. Maintain organized records for trips, customers, drivers, vehicles, credentials, and assigned accounts.

j. Support credential tracking, document collection, filing, scanning, and administrative follow-up.

k. Assist with customer-service issues and escalate complaints, incidents, or unresolved issues to management.

l. Perform other administrative and operational duties as assigned.

Experience

• Prior office experience or administrative support roles demonstrating strong organizational skills and multitasking abilities.
• Familiarity with office management software such as Microsoft Office Suite (Word, Excel, Outlook).
• Proven ability to handle clerical tasks such as filing, data entry, proofreading, and calendar management efficiently.
• Excellent phone etiquette, organizational skills, time management, and computer literacy are essential for success in this role.

Pay: $17.00 - $20.00 per hour

Work Location: In person