REMOTE JOB _ Senior Conversational AI / Dialogflow CX Engineer – Spanish (Read & Write)

Key Responsibilities

Strong understanding of telecom domain and data - customer, network, offers and other related. Need Spanish speaker with CES tooling for chat and call interactions.

**Primary accountability:**

Owns the intent taxonomy, conversation design quality, and production release integrity. Serves as the day-to-day technical point of contact for Client stakeholders.

**Minimum qualifications:**

• 5+ years designing and operating production conversational AI systems, including at least 2 years on Google Dialogflow CX, CX Agent Studio, or equivalent CES tooling.
• Demonstrated ownership of a production intent model of [150]+ intents in a contact center environment.
• Working proficiency with generative/agentic CES constructs (Playbooks, generators, data store agents, tools/connectors, guardrails) in addition to deterministic flow design.
• Practical experience with CES/Dialogflow evaluation tooling, test-case instrumentation, and version/environment management.
• Experience in [telecommunications / cable / subscription services] contact center operations preferred.
• Google Cloud certification in Conversational Agents or CES (or completion within 60 days of start).
• Professional working proficiency in Spanish (written), sufficient to author and review es-US training phrases, prompts, and agent responses.