Network Field Technician
- Source: LinkedIn
- Sira Consulting, an Inc 5000 company
- On-site
- Syracuse
- Mid level
Job Description
Responsibilities:
• Ability to prioritize alarms and incidents in order to fulfil SLA commitments
• Deliver proactive technology monitoring and implement corrective action to ensure optimal performance.
• To provide diagnostics and technical updates on incidents to other members of the operations and engineering teams and senior management.
• Identify opportunities to improve processes and sponsor the introduction of system changes to improve efficiency.
• Work well within our NOC team and have the ability to work shift pattern.
• Proactively monitor technology solutions to ensure events are captured and resolved before they become an incident, whilst in the event of a major service outage, liaise with all relevant departments to undertake emergency fault diagnostics to resolution.
• Escalate issues to Senior Staff/Shift Lead/Shift Manager
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