Lead Software Engineer - Automation Anywhere

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions. Job Description Value Proposition:

As a Lead Engineer, you will be a hands-on RPA engineer responsible for designing, developing, testing, deploying, and supporting enterprise automation solutions using Automation Anywhere Automation 360.

This is a hands-on individual contributor role focused primarily on bot development, integrations, troubleshooting, production support, and adherence to established automation engineering standards. You will independently deliver medium-to-complex automations while working with Lead/Principal Engineers, business analysts, QA engineers, and business teams throughout the automation lifecycle.

Job Details

Position Title: Lead Software Engineer

Career Level: P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bangalore

About The Team The Enterprise architecture workflow automation and robotics team is community of dedicated professionals committed to building center of excellence for workflow automation and robotics.

Impact Enterprise architecture workflow automation and robotics support several critical business functions for the bank. This role is vital for building and maintaining enterprise workflow automation and robotics CoE. Our values — inclusivity, transparency, and excellence — drive everything we do. Join us and make a meaningful impact on the organization.

Key Deliverables

• Design, develop, test, deploy, and support enterprise automations using Automation Anywhere Automation 360.
• Remain highly hands-on with bot development, debugging, testing, deployment, and production support.
• Translate functional requirements and solution designs into reliable and maintainable Automation Anywhere bots.
• Develop automations for web, desktop, Excel, databases, files, APIs, enterprise applications, and legacy systems.
• Build reusable components and follow established Automation Anywhere development standards, naming conventions, and coding practices.
• Implement robust exception handling, retries, recovery, logging, alerting, configuration management, and audit mechanisms.
• Develop and support unattended and attended automation solutions.
• Work with Control Room, Bot Agents, Bot Runners, schedules, triggers, queues, and device configurations.
• Develop automations using Workload Management (WLM), queues, and workload distribution where required.
• Implement secure credential handling using Credential Vault, lockers, service accounts, and established security standards.
• Develop and consume REST/SOAP APIs, web services, databases, and other enterprise integrations.
• Develop SQL queries and perform database operations required by automation solutions.
• Perform unit testing, debugging, peer reviews, and technical validation before handing solutions over for QA.
• Troubleshoot bot failures, application issues, integration failures, and environment-related problems.
• Perform root-cause analysis and resolve production defects in partnership with Lead Engineers and platform/support teams.
• Support bot deployments, environment promotion, release activities, and post-production validation.
• Use Git/source control and established CI/CD/DevSecOps processes for automation development and deployment.
• Monitor production automations and identify opportunities to improve performance, stability, and resiliency.
• Participate in code reviews and implement recommendations from Lead and Principal Engineers.
• Maintain technical documentation, configuration details, support documentation, and operational runbooks.
• Support platform upgrades, bot migrations, regression testing, and…