Network Support Specialis

Role Description This is a part-time remote role for a Live Chat Agent. The Live Chat Agent will respond to visitor inquiries in real time through the website’s chat interface, providing clear information about Net Zero Frontiers’ content, initiatives, and resources. Day-to-day responsibilities include answering general questions, guiding users to relevant articles or features, documenting recurring issues or feedback, and escalating complex requests to the appropriate internal contacts. The role also involves maintaining a professional, empathetic tone, ensuring accurate information, and supporting a positive user experience. The Live Chat Agent will collaborate virtually with the broader team to stay updated on new content, campaigns, and platform features.

Qualifications

• Strong written communication and active listening skills to engage effectively with users in live chat.
• Customer service or support experience, including handling inquiries, resolving issues, and managing multiple conversations at once.
• Comfort with remote work tools, live chat platforms, and basic computer literacy.
• Ability to learn quickly, retain information, and accurately communicate platform content and policies.
• Interest in climate action, sustainability, or environmental innovation, with a willingness to stay informed about related topics.
• Organizational skills, reliability, and the ability to work independently in a part-time remote setting.
• Prior experience in online community engagement, help desk, or social media messaging is a plus.
• Availability to work flexible hours, including potential evenings or weekends, based on user traffic.