Lettings Admin Assistant

We’re looking for a highly organised, people-first Lettings Administrator to join our busy residential team. This is a varied, fast-paced role with real ownership - you’ll be the engine behind a smooth lettings operation, keeping every detail in order while delivering an exceptional experience to residents and applicants at every touchpoint.

If you’re someone who thrives on process, notices what others miss, and genuinely enjoys talking to people - we want to hear from you.

What you’ll be doing

• Handling a high volume of lettings enquiries by phone, email and in person - converting leads into viewings and viewings into lets
• Conducting property viewings and representing the brand to prospective tenants
• Processing resident applications end-to-end: referencing, credit checks, ID verification, and tenancy setup
• Managing deposit protection registrations and releases with precision
• Preparing and coordinating check-in/check-out reports and supporting move-in and move-out processes
• Chasing and recording rent collection; monitoring arrears and flagging bad debt
• Maintaining accurate records across Yardi (or equivalent PMS) and producing operational reports
• Keeping listing platforms up to date - Rightmove, Zoopla, On the Market and others
• Supporting market surveys, competitor analysis and open house events
• Assisting with scheduled flat inspections, H&S compliance checks and reactive maintenance coordination
• Being the go-to point of contact for resident queries - resolving issues within 24 hours wherever possible

What we’re looking for

• At least 1 year’s experience in residential lettings, student accommodation, hospitality or a similar environment
• Outstanding attention to detail - you spot the error before it becomes a problem
• A genuine love of talking to people; you’re confident, warm and professional whether face to face, on the phone or in writing
• Strong administrative ability - you can manage multiple processes simultaneously without dropping the ball
• Comfortable with property management software and MS Office; Yardi experience is a bonus
• Commercially aware with a results-driven mindset - you understand what occupancy and retention mean for the business
• Flexible and available to work weekends and public holidays
• ARLA membership is desirable but not essential

The kind of person who’ll thrive here

You take pride in doing things properly. You follow through. You don’t wait to be told - you see what needs doing and you do it. You can hold a great conversation with a nervous first-time renter and then sit down and process their application without missing a field. Detail and people skills, in equal measure.

Desired Skills and Experience We’re looking for a highly organised, people-first Lettings Administrator to join our busy residential team. This is a varied, fast-paced role with real ownership - you’ll be the engine behind a smooth lettings operation, keeping every detail in order while delivering an exceptional experience to residents and applicants at every touchpoint.

If you’re someone who thrives on process, notices what others miss, and genuinely enjoys talking to people - we want to hear from you.

What you’ll be doing

Handling a high volume of lettings enquiries by phone, email and in person - converting leads into viewings and viewings into lets

Conducting property viewings and representing the brand to prospective tenants

Processing resident applications end-to-end: referencing, credit checks, ID verification, and tenancy setup

Managing deposit protection registrations and releases with precision

Preparing and coordinating check-in/check-out reports and supporting move-in and move-out processes

Chasing and recording rent collection; monitoring arrears and flagging bad debt

Maintaining accurate records across Yardi (or equivalent PMS) and producing operational reports

Keeping listing platforms up to date - Rightmove, Zoopla, On the Market and others

Supporting market surveys, competitor analysis and open house events

Assisting with scheduled flat inspections, H&S compliance checks and reactive maintenance coordination

Being the go-to point of contact for resident queries - resolving issues within 24 hours wherever possible

What we’re looking for

At least 1 year’s experience in residential lettings, student accommodation, hospitality or a similar environment

Outstanding attention to detail - you spot the error bef…