AI Process Manager

Responsibilities:

• Lead and support process improvement, operational transformation, business-as-usual enhancement, and strategic change initiatives across CIB.
• Identify, assess, and prioritize opportunities to improve processes, organizational design, role clarity, controls, productivity, client experience, and operational efficiency.
• Partner with business, functional, technology, data, engineering, risk, compliance, legal, finance, operations, and control teams to define current-state challenges, design future-state processes, and secure stakeholder alignment.
• Drive structured process assessments, including work observations, workflow analysis, data gathering, pain-point identification, root-cause analysis, productivity measurement, and KPI definition.
• Apply design thinking and user-centric methods to understand business needs, simplify workflows, improve adoption, and design practical solutions that can be implemented at scale.
• Support and advance the AI agenda for CIB, ensuring AI initiatives are connected to business priorities, client impact, operational efficiency, risk management, and revenue generation.
• Identify, prioritize, and coordinate AI and agentic transformation initiatives with impact across clients, processes, controls, efficiency, scalability, and business growth.
• Work closely with Data, Engineering, AI, and business teams to translate business needs into AI use cases, process automation opportunities, requirements, pilots, proof-of-concepts, and implementation roadmaps.
• Help consolidate and coordinate AI transformation capabilities that may currently sit across different teams, ensuring a more integrated, business-led approach to execution.
• Develop business cases, implementation plans, project charters, roadmaps, status updates, executive presentations, dashboards, and other senior management materials.
• Plan and manage project tasks, timelines, risks, dependencies, stakeholder engagement, governance forums, and execution milestones.
• Facilitate workshops, working sessions, interviews, and alignment meetings with senior stakeholders and subject-matter experts.
• Define, measure, monitor, and report key performance indicators and expected benefits, including efficiency gains, cycle-time reduction, risk reduction, cost savings, productivity improvement, and business impact.
• Create high-quality deliverables, including process maps, procedures, policies, operating models, workflows, RACI matrices, executive summaries, implementation plans, and management presentations.
• Educate, coach, and support teams on business process management, process excellence, design thinking, AI adoption, and transformation methodologies.
• Document processes, policies, procedures, controls, roles and responsibilities, and other key executive documentation required to support implementation, governance, and auditability.

Experience and Skills:

• Strong experience in process improvement, business transformation, operational excellence, or change management.
• Ability to assess complex processes and translate findings into clear recommendations and practical implementation plans.
• Knowledge of process mapping, workflow design, operating model design, RACI definition, KPI development, and procedure documentation.
• Experience working with cross-functional stakeholders across business, technology, data, engineering, operations, legal, compliance, risk, finance, and controls.
• Strong understanding of AI, automation, data-driven transformation, and agentic AI use cases, or ability to quickly translate AI capabilities into business applications.
• Ability to identify and prioritize AI use cases based on business value, feasibility, risk, scalability, and strategic alignment.
• Strong analytical skills, including quantitative and qualitative analysis, productivity measurement, root-cause analysis, and performance reporting.
• Excellent executive communication skills, including the ability to prepare clear, concise, and impactful materials for senior management.
• Strong facilitation skills, including workshops, interviews, stakeholder alignment, and working sessions.
• Advanced skills in PowerPoint, Excel, Visio, workflow tools, process mapping tools, and project management tools.
• Strong project management discipline, including planning, milestones, risks, dependencies, governance, and follow-up.
• Ability to operate autonomously , manage ambiguity, influence without direct authority, and …