Pet Insurance Claims Assistant - 6 Month Fixed Term Contract

Package: £25,000 pa with excellent benefits including 24 holiday days (plus your birthday) 2 days off for charity work, Group life assurance and heath care cash plan.

Location: We offer the opportunity to work completely from home within the UK, be office based in Borehamwood, or split your time between home and office.

Fulltime: 37.5 hours per week, Monday - Friday hours of 8.30am - 5.00pm, with one day a week of 9.30am - 6pm after training is complete

Start Date June 22nd

Are you organised, detail-focused, and eager to start or grow your career in the insurance sector? Do you want to be part of a team that supports pet owners during some of their most important moments? If so, this could be the perfect opportunity for you.

We’re looking for a proactive and methodical Pet Insurance Claims Assistant to join our Claims Operations team at Pinnacle Pet UK . In this role, you’ll support the claims process by reviewing invoices, ensuring accuracy, and helping the team deliver great outcomes for our customers and their pets.

What You’ll Bring Pet Insurance Claims Assistant

• Previous experience working with insurance claims or within a veterinary practice with exposure to claims will be advantageous
• Strong attention to detail and high level of accuracy
• Good organisation and time management skills
• Confident working independently and making informed decisions
• Ability to prioritise workload and meet deadlines
• Excellent written and verbal communication skills
• Proficient in Microsoft Office and PC literate

Here’s What You’ll Be Getting Up To

• Reviewing incoming invoices to ensure accuracy and completeness
• Amending payments where needed in line with internal guidelines
• Supporting administrative tasks within the Claims department
• Maintaining accurate records and ensuring data integrity
• Identifying and escalating any potential risks to the department

What You Can Expect From Us

• 24 Days holiday, increasing with length of service, your birthday off plus the option to buy extra days holiday as part of our flexible benefits offering.
• 2 days paid charity volunteering
• Pension scheme 5% Employer 3% Employee contributions
• Life Assurance
• Healthcare cash plan
• Option to join your team and company social events.

About Us At Pinnacle Pet UK, we believe that Happy, healthy pets, make for happy, healthy people. Our goal is to strengthen the bond between pets and their owners through innovative products and services supported by colleagues who embody our values of performance, exploration, togetherness, and sustainability.

We are part of the Pinnacle Pet Group (PPG) - a pan European fully integrated pet insurance and pet health services provider. On a mission to help pets live happy, healthy lives with their pet parents, PPG are committed to supporting the diverse needs of their customers and colleagues with a clear ambition to become the world leader in pet insurance and healthcare services.

Our people The current team at Pinnacle Pet UK truly represents the broad diversity of our pet parents and we are proud to be an equal opportunities employer. We welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, religions, and sexual orientations. Your application will be dealt with in the strictest of confidence.

Our process As an FCA regulated business, we require successful applicants to clear our pre-employment screening process which includes a credit check and references checks.

Under the latest UK Right to Work regulations, we will require successful applicants to evidence their right to work in the UK, either in person, online, or digitally via a third party subject to circumstances.

Please be aware this advert will remain open until the vacancy has been filled rather than the advertised closing date. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Claims Handler | Administration | Insurance