Zoning Report Technical Writer - PTAN

Job Summary The Zoning Report Technical Writer is responsible for providing technical and administrative support to the field and operations staff. Supports the overall assignment, set-up, communication, scheduling, coordination, preparation, and completion of each assigned project task, reporting all findings to clients and/or management. This is a Part Time as Needed fully remote role with variable working hours.

Essential Duties And Responsibilities

• Coordinates and communicates schedules with all vendors, clients, and internal and/or external team.
• Develops reports defining project progress, problems, and solutions to present to stakeholders. Tracks data through web-based project management tools.
• Ability to communicate clearly and succinctly with all stakeholders.
• Receive and disperse Client Supplied Material (CSM).
• Contact municipality departments for project information.
• Perform special projects as assigned by the leadership team to capture additional requirements or satisfy client needs.
• Assists in identifying opportunities to improve efficiency and technological solutions.
• Protects operations by keeping company information confidential.
• Delivers outstanding customer service through timely response and proactive solutions to clients’ needs.
• Demonstrates BV’s guiding principles in support of the company’s strategic goals.
• Follows all documented policies, Standard Operating Procedures, and Work Instructions applicable to the position and support of BV’s quality standards and strategic initiatives.
• Maintains safe and clean work area by complying with all procedures, rules, and regulations.
• May be required to work overtime with prior authorization from supervisor.
• Must be able to meet the physical demands of the job.

Role Specific Essential Duties And Responsibilities

• Conducts document research of all client supplied materials (CSM).
• Submits and tracks check requests for municipal data/information critical to zoning work and site-investigation reports (SIR).
• Tracks and procures all pending data/information from municipalities to complete zoning and SIR reports.
• Provides flexible capacity to RFP Team for processing/obtaining FLEX IDs when onboarding new vendors.
• Writes technical zoning reports and SIRs, using information gathered by municipality researcher(s).
• Pro-activity communicates information needed for report completion, as well as expected delays when encountered to key stakeholders.
• Conducts report revisions as more municipal information is provided post-delivery.
• Provides zoning-related information verbally and/or electronically directly to the Client.
• Leads point on client questions and request related to zoning reports post-delivery, and delegates follow up instruction where needed to bring resolution.
• Identifies and communicates efficiencies that can be captured in workflow(s).

Supervisory Responsibilities This job does not have specific supervisory responsibilities.

Skills

• Language Ability: Ability to read, analyze, and interpret project/technical documents, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from clients, peers, and technical field staff. Ability to tailor presented information of or query response to receiving party.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
• Technology Skills: To perform this job successfully, an individual must be proficient in operating a computer, having knowledge of word processing software, spreadsheet software, and project management software.

Competencies

• Time management skills
• Active listening skills
• Critical thinking skills
• Problem solving skills
• Oral and written communication skills
• Ability to motivate, develop, and direct people
• Ability to work independently, as well as in a team environment.
• Ability to work in a constant state of alertness and safe manner.
• Must have a cell phone and supply your own internet service.

Education, Certifications, And Experience Education and/or Experience: High school diploma or General Education Diploma (GED) required with some college preferred, and minimum of two years of admini…