Management Team Assistant and Out of Hours Allocations & Support Assistant

About Us

StellarCare was established as a boutique disability care agency in 2011. The team is led by Libby and alongside her are very highly motivated and professional management and care teams who provide care which stems from the heart. StellarCare works closely with its clients, families and other associated parties. We strive to provide an exceptional service.

About You

We are currently looking for dedicated, motivated and passionate people to join our team who will help us to continue to achieve our mission and positively represent StellarCare in the wider community. In turn, we will provide an environment where you will feel part of a cohesive team who want you to succeed.

About the Position

This high pace, dual role requires you to be able to multitask and work both collaboratively and individually. You will support the day-to-day smooth running of the organisation. It is ideal for someone who is comfortable on the phone and understands the dynamics of working within the disability sector.

You will be responsible for:

• Assisting with rostering, scheduling and shift coordination
• Managing incoming phone calls
• Responding to enquiries from disability support workers, their families and other associated parties
• Incident report notifications from staff who are providing direct delivery support
• Maintaining accurate records and file notes
• Assisting managers and coordinators with day-to-day operational tasks
• Reviewing documentation and general administrative tasks

Essential Criteria

• Ability to work well as a team and independently
• Well-developed verbal and written communication skills
• Ability to remain professional and calm during all interactions
• Problem solving skills and the ability to view matters from different perspectives
• Ability to prioritise and manage time effectively
• High level attention to detail
• Ability to identify when matters need to be escalated to managers
• Proficient in the use of Microsoft Office Suite and managing shared inboxes
• Adhere to legislation and StellarCare’s Policies and Procedures
• Flexibility to work weekdays, evenings, overnights and weekends, including public holidays
• Have a friendly, positive attitude to work and life

Mandatory requirements

• Current First Aid Certificate
• Current CPR Certificate
• NDIS Worker Screening Check – Clearance
• National Police Check
• 100-Points of ID

Desirable Skills and Abilities

• Previous experience in administration and/or providing direct delivery support within the field
• Relevant qualifications