Technical Content Developer II

Description:

Discover Your Next Big Opportunity: See Why Quality Vision International Is the Place to Be!

Location: Rochester, NY , On-SIte

Schedule: Monday - Friday, 8:00am-5:00pm

Compensation: $31.00-$36.00 hourly, based on experience.

Position Overview:

The OGP Services Technical Content Developer II is responsible for independently creating, maintaining, and improving technical content that supports the installation, calibration, maintenance, and all service-related topics of QVI-designed products. This role also plays a key part in monitoring documentation effectiveness and supporting the team’s success in meeting content development metrics and delivery standards.

Role and Responsibilities:

• This role is inclusive of Technical Content Developer – Level I
• Establish high level of proficiency with company’s documentation and media creation software platforms to include training, troubleshooting issues to resolution, submitting IT support tickets, and reporting.
• Create accurate and timely documentation work tickets, ensuring a prioritized backlog of 60days is maintained for content review meetings.
• Demonstrate technical knowledge of company product lines by establishing and maintaining platform matrices for key components including Install, Motion, Lighting, Optics, Electronics, and Accessories.
• Maintain and organize digital Documentation Libraries to include proper revision control andreference material.
• Create Documentation/Video Templates, Style Guides, and other content standards to utilize during content review meetings to meet stakeholder’s requirements.
• Establish and maintain key relationships within the organization to ensure high levels of content collaboration and information accessibility/sharing are maintained.
• Notify both internal and external stakeholders when new documents have been approved for publication and complete all publishing requirements.
• Additional related tasks or duties assigned by management.

Requirements:

Minimum Qualifications: (Experience, Education, Certifications, Knowledge, Skills, Abilities)

• High School Diploma required.
• 2-year degree in a technical discipline or related field preferred.
• 4+ years of experience in technical writing, documentation, or instructional content development in a technical or engineering environment.
• Demonstrated ability to write for a technical audience with clarity and precision using structured authoring tools and visual media.
• Familiarity with content development KPIs and experience contributing to metric-based performance goals.
• Advanced knowledge of Microsoft Office, Adobe Acrobat, and photo/video editing tools. Familiarity with MadCap Flare and SharePoint preferred.
• Strong organizational and project management skills; experience supporting or leading content development projects.
• Self-motivated, detail-oriented, and capable of working independently while also mentoring and supporting peers.

Physical and/or Environmental Requirements:

• Ability to sit, stand, and/or walk for extended periods of time (up to 8+ hour shift).
• Ability to sit for extended periods of time (8-hour shift) in an office setting, utilizing standard office equipment (computer, keyboard, computer mouse, phone, etc.)

What We Offer

Paid Time Off·

10 paid holidays each year· Over 3 weeks of PTO (vacation/sick/personal) to start, with additional time after 5 and 10 years

Health & Financial Benefits·

Health coverage where QVI pays 97–100% of premiums on our most affordable HDHP – free single coverage for employees!· Employer-paid Short-Term & Long-Term Disability Insurance· Employer-paid Life Insurance ·

QVI 401k Retire Savings Plan: Up to 5% gross wages ·

Tuition Reimbursement: up to $7,000 annually· College Scholarship Programs for employee dependents·

Annual discretionary bonuses (for non-commission roles)·

$1,500 Employee Referral Bonus

Wellness & Extras· Employee Assistance Program (EAP) & Wellness perks: on-site nurse, biometric screenings, chronic condition support, and cash incentives for healthy living programs and challenges· Free on-site electric vehicle charging stations and cash reimbursement toward the purchase of qualified EVs

***Quality Vision International Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regar…