Marketing & Client Operations Assistant (AI-Forward)

Full-Time Remote U.S. Eastern, Central or Mountain Time Zones I (the CEO, Wayne Chapin) am looking for a sharp, full-time (with benefits) Marketing & Client Operations Assistant who will work closely with me every day. My assistant of the last three years is moving on, and I am replacing him with someone who can do more. I am open to Eastern, Central, and Mountain time zones, but not Pacific due to the 2 hour time difference. It just does not work well long-term even if you are the ultimate early-bird. Let me be direct about what this is, because the title only tells you part of it. WHAT THIS JOB ACTUALLY IS This is the person who takes work off my shoulders. Four buckets: MARKETING. We spend AGGRESSIVELY on paid digital marketing, and my YouTube content drives inbound demand. You would help write web content and ad copy, keep our website updated, turn content into campaigns, and keep the marketing machine moving. You do not have to be the strategist. You have to be the person who gets it done. PROPOSALS AND SALES SUPPORT. You take incoming leads created through our digital marketing campaigns, contact them to qualify them, and schedule a follow-up appointment that includes me. You take the relevant details about the prospect’s needs, then use our template to draft a proposal with the IT project engineers and me. I review it with you, we finalize it, and we present it together. Then you check back every 3-4 weeks until they say yes, say no, or ghost us. This is NOT a commissioned sales job. You are paid as a professional in the company with a full-time salary, respected work-life balance, and company profit sharing like everyone else. There are no quotas. There is no cold-calling. CLIENT COORDINATION. You work with our existing client base (200+ clients and growing) to answer questions, schedule monthly meetings for account maintenance, resolve issues, and keep long-term clients happy. Any of our managed services clients may request a monthly or bi-weekly call with you to review their account. RECRUITING. This role also includes you as the primary recruiter at Xerillion, filling 3-4 spots a year. You would lead the process for sourcing and screening technical and operational candidates for any open position: creating the job posting, sifting through inbound resumes, scheduling meetings with qualified candidates, scheduling the technical interview, and then working with HR on offer paperwork and onboarding. This is a great place to put AI to work, and I would expect you to. THE AI PART, AND WHY IT MATTERS AI is the center of what we do as a company now. I am not looking for someone who has heard of ChatGPT. I am looking for someone who already uses AI tools to do their own work better and faster, and who gets excited about finding new ways to use them. You do not need to be technical. You need to be the kind of person who can almost pass for technical. Someone who picks things up fast, is not scared of a new tool, and figures it out instead of waiting to be shown. SHOW ME EVIDENCE. Tell me about something you built, wrote, launched, organized, or automated with AI. That will matter more to me than your resume bullets. WHAT THIS ROLE IS NOT Not a commissioned sales role with quotas or cold-calling Not a developer or IT support role Not a social media posting role Not a high-level marketing strategist role Not an agency environment juggling multiple clients YOU ARE A GREAT FIT IF You like getting things done more than talking about ideas You are organized and detail-oriented, and things do not fall through the cracks with you You can manage a lot of moving parts at once You are comfortable working directly with a founder You write well, really well You prefer long-term ownership over short-term contract work EXPERIENCE WE ARE LOOKING FOR 2-5+ years in marketing, client service, sales support, or operations Demonstrated daily use of AI tools in your actual work Comfortable writing web content, email, and ad copy WordPress or CMS experience preferred Proposal or client-facing document experience a plus Recruiting or candidate-screening experience a plus Experience coordinating meetings, follow-ups, and multiple accounts ABOUT XERILLION Xerillion is not a generic MSP. We have been in business for nearly 25 years, U.S.-based, supporting ~200 businesses across the U.S. and Canada. We help companies move 100% of their IT infrastructure into Microsoft 365, including email, files, phones, security, and device managemen…