Network Manager

Job Summary:

• The Network Manager supports the organization and the Technology Infrastructure team in daily technological operations from a network and systems perspective.

• The role is responsible for the management of a team and the proper administration and maintenance of network devices, systems, servers and connectivity.

• This person will also be involved and take a lead role in projects, particularly those that involve the build-out or relocation of technology services from site to site.

• The person will work closely with all Information Technology team members, technology vendors as well as across all divisions of the company.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Job Responsibilities:

• Maintain network infrastructure; internal/external connectivity, switches, firewalls routers, iOS versions, servers and technology hardware

• Manage a team of two to five Network Engineers/Administrators, review and manage performance.

• Work with team members and cross-functionally as well as with Telecom carriers on technology projects and system refreshes

• Participate in and manage system availability/security audits; recommend, resolve and close vulnerabilities

• Maintain and administer intrusion prevention and detection systems

• Configure and deploy infrastructure systems and solutions

• Upgrade/Scale enterprise network by analyzing, assessing, testing and installing required components

• Maintain network systems/device inventory and vendor contracts

• Recommend and procure network devices and systems

• Participate in and lead Disaster Recovery and Business Continuity tests and efforts.

• Document systems and connectivity topologies

• Maintain a high level of system availability and work towards the elimination of single points of failure on the network.

• Monitor, optimize and tune internal/external networks and system performance

• Participate in after-hours on-call rotation.

• Work closely with sr. management and team members to assist in the day-to-day technology operations – assist in incident/ticket resolution, coordinate vendor meetings, provide consistent communication to/from the team, maintain and create technology documentation.

Environment:

• Multiple Hyperscalers, supporting ERP applications and eCommerce, managed services and hosted platforms.

• Local Area and Software Defined Wide Area Networks utilizing switches, ASAs, and ION devices

• Multiple locations with data center operations in tiered environments, on-premises, co-location and hosted Infrastructure.

• Multiple office/branch locations across the U.S.

• Windows servers utilizing Active Directory - physical and virtual – on-premises and hosted.

• PCs (primarily Dell, Hp and Lenovo) in a mixed environment that includes Windows and Mac operating systems.

• Incident Management and Request help desk ticket system.

• Email/Groupware platforms

• Microsoft Office/M365 suite

• System Center Endpoint/Virus Protect/MDM

• Remote control tools

Necessary Skills, Knowledge and Abilities:

• Experience supporting cross-functional teams in a corporate environment

• Expertise in internal/external routing, network security, protocols and devices

• Skilled in Cisco Catalyst switches, routers and firewalls (CCNA)

• Configuration level knowledge of LAN/SD-WAN platforms and routing protocols

• Administrator level knowledge of Active Directory, Windows servers and desktops

• Ability to effectively manage network scalability, work with technology resources and vendors

• Excellent organizational and communication skills; ability to articulate technology concepts to non-technical personnel

• Experience creating documentation, topologies, and presentation information – Word, Excel, PowerPoint, and Visio

• Familiarity with ITIL concepts and procedures, incident management and response, production and staging environments as they relate to technology infrastructure

• Infrastructure Project and resource management skills

• Ability to interact with all levels of management

• Manage and develop direct reports, foster teamwork

• Solid organizational and communication skills.

• Domestic travel to support projects or break/fix efforts.

• College diploma or university degree in the field of computer science and/or 7 - 10 years equivalent work experience.

Desired Skills:

• Willingness to learn multiple systems to support the organization

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