Software Engineer - D365 CE

Job Summary

We are seeking a Dynamics 365 Customer Engagement (CE/CRM) Developer with strong hands-on expertise in CRM customization, configuration, and integrations. The successful candidate will contribute to end-to-end implementations, system enhancements, and technical delivery across Sales, Service, and Marketing modules. This role involves plugin development, workflows, Power Automate flows, JavaScript, C#, .NET, and integration engineering. The developer will collaborate with consultants, business analysts, and QA teams to deliver scalable, secure, and high-quality CRM solutions.

What You Will Do

Technical Delivery & Development

• Develop and customize Microsoft Dynamics 365 CE/CRM solutions using plugins, workflows, JavaScript, C#, and .NET.
• Configure CRM entities, forms, views, dashboards, and security roles.
• Participate in requirement analysis, fit/gap workshops, and technical reviews with peers and stakeholders.
• Design and implement product enhancements, add-on modules, and scalable CRM applications.
• Prepare and maintain technical documentation, customizations, and best practices.
• Perform unit testing, debugging, and performance optimization to ensure high-quality delivery.

Integration & Data Management

• Work with Dataverse and SQL Server for data management and migration activities.
• Support integrations using APIs, web services, and Azure Logic Apps.
• Collaborate with teams to leverage Microsoft technologies such as Power Platform, Azure DevOps, and Reporting Services.
• Assist in requirement analysis, effort estimation, and development planning.

Collaboration & Communication

• Communicate actively with customers, developers, and service delivery teams to resolve application issues.
• Provide customer support including troubleshooting, training, and issue resolution.
• Maintain knowledge base articles and technical documentation for ongoing support.

Continuous Learning & Improvement

• Research and evaluate new tools and technologies to drive innovation.
• Implement best practices, conduct code reviews, and contribute to continuous improvement.
• Stay current with Microsoft technologies, Power Platform tools, and CRM industry trends.

What You Will Have

Technical Expertise

• Hands-on experience with Microsoft Dynamics 365 CE modules (Sales, Service, Marketing).
• Skilled in plugin development, workflows, Power Automate flows, JavaScript, C#, and .NET.
• Familiarity with Dataverse, SQL Server, and data management within CE.
• Basic knowledge of system integrations using APIs, web services, and Azure Logic Apps.
• Exposure to Power Platform tools (Power Apps, Power BI, Power Automate).
• Understanding of security roles, user management, and compliance standards in Dynamics 365.
• Ability to diagnose and resolve Dynamics 365 CE issues, ensuring system stability and optimized performance.

Tools & Frameworks

• Experience with DevOps practices (CI/CD pipelines, Git, Azure DevOps).
• Familiarity with Agile/Scrum methodologies.
• Exposure to global rollouts and multi-entity implementations is a plus.

Considerations for Top Candidates

• Customization & Configuration Proficiency - Strong ability to design, configure, and troubleshoot CRM entities, forms, dashboards, and security roles.
• Development Skills - Knowledge and hands-on experience with plugins, workflows, Power Automate, JavaScript, C#, and .NET.
• Integration Knowledge - Familiarity with APIs, web services, and Azure Logic Apps to support system integrations and real-time data exchange.
• Performance Optimization - Ability to debug, profile, and optimize CRM customizations and queries to ensure system stability and efficiency.
• DevOps & CI/CD Exposure - Practical experience with Git, Azure DevOps pipelines, and environment management across Dev/UAT/Prod.
• Testing & Quality Assurance - Experience with unit testing, debugging, and contributing to automated test scripts to validate customizations and integrations.
• Cross-Module Understanding - Exposure to Sales, Service, and Marketing modules, with the ability to extend functionality across multiple areas.
• Documentation & Knowledge Sharing - Ability to prepare clear technical documentation, maintain knowledge base articles, and contribute to reusable developer guides.
• Agile/Scrum Collaboration - Familiarity with Agile methodologies, participating in sprints, fit/gap workshops, and peer revie…