Principal Experience User Researcher, AI Platform (Canada | Remote)

For our client, we are seeking a Principal Experience User Researcher, AI Platform to join the team of a leader in the Information Technology space.

This role will shape research strategy for AI platform experiences, helping guide product direction through a deep understanding of customer needs, trust, and adoption patterns. The successful candidate will partner closely with product, design, and other senior stakeholders to reduce development risk and ensure research insights influence roadmap decisions. This is a high-impact opportunity to elevate research practices, strengthen cross-functional alignment, and support AI-enabled experiences across a broad portfolio of products.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $112,000 – $163,900 annually

Responsibilities

• Become a domain expert on customer experience and AI adoption trends
• Deliver a research strategy balancing customer needs with business objectives
• Track uncertainties and prioritize research to minimize development risk
• Use customer insights to inform product strategy and roadmap
• Evaluate usability, trust, and effectiveness of AI-powered experiences
• Plan and execute a mixed-methods research program
• Establish cross-team connections to coordinate and act on research findings
• Collaborate with key stakeholders to ensure research impacts product direction

Qualifications

• Proven record of impacting user experience and business decisions through research findings
• Ability to produce exceptional user research deliverables in a portfolio
• Expert knowledge of user research methodologies, including usability studies and survey data analysis
• Experience in an agile, platform development environment
• Strong stakeholder influence skills, including with senior directors and C-suite leaders
• Fluency in English with exceptional communication skills
• MS/MFA+ in a related field with a minimum of 8 years in user research

Benefits

• Collaborative work culture with a focus on mentorship and career growth
• Opportunity to work remotely from Canada
• Involvement in shaping AI strategies across a broad product portfolio
• Exposure to a wide range of projects across architecture, design, and related fields
• Chances to elevate research practices and contribute to thought leadership

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.