Executive Assistant to President/Country Manager - Support Services

Do you speak fashion? We’re hiring! Let’s chat!

Born in Australia, loved around the world.

At Cotton On, we know good style goes well beyond what’s in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people’s lives.

We’re playfully rebellious and always optimistic. Join our world and let’s do good things together.

Benefits You Will Love

• 50% Team Member discount for all Brands/Products
• Competitive Pay
• Wellness Support 24/7
• Performance & Peak incentives to reward & recognize our team
• Great benefits for YOU & your family – Medical, Dental, Vision + more
• 401(k) matching program, with a commitment to financial literacy and support
• Development opportunities that could take you anywhere
• Quarterly COG Awards + real time recognition

The Role

The Executive Assistant to the Country Manager is the central hub of the USA leadership team, enabling the Country Manager to operate at their highest level while ensuring the day-to-day rhythm of the business runs seamlessly. This role is much more than traditional executive support. It requires someone who genuinely loves retail, understands our brands and product, is trend and competitor curious, and thrives in a fast-paced, ever-changing environment. The successful candidate is proactive, highly organized and solutions-focused, anticipating needs before they arise and confidently managing competing priorities with professionalism and discretion.

This person will build trusted relationships across the USA business, Global Support Centers and the retail/bricks teams, acting as a key connector between them all. They will enable the Country Manager and Leadership Team to focus on delivering outstanding results, developing people and growing the business.

As the Country Manager regularly works across multiple time zones, flexibility is essential. This role isn’t always 9–5—it requires adaptability to support changing schedules, domestic and international travel, and, where appropriate, provide support with personal and family logistics. It isn’t a desk role and moves with the CM when needed.

A strong alignment to Cotton On’s culture, values and customer-first mindset is fundamental to success in this role.

Key Responsibilities

• Strategic Executive Partnership
• Act as a trusted strategic partner to the Country Manager.
• Proactively anticipate priorities, identify risks and remove obstacles before they arise.
• Understand business priorities and confidently manage competing demands.
• Ensure the Country Manager’s time is focused on the highest-value opportunities.
• Exercise sound judgement and maintain absolute confidentiality across all business and personal matters.

Executive Calendar & Time Management

• Own and manage the Country Manager’s calendar across global time zones.
• Coordinate internal and external meetings, leadership forums and key stakeholder engagements.
• Prepare and recap agendas, briefing documents, presentations and meeting materials.
• Ensure meetings are purposeful, well prepared and followed up with clear actions.
• Continuously review priorities to maximize the Country Manager’s effectiveness.

Travel & Executive Logistics

• Own end-to-end domestic and international travel planning.
• Coordinate commercial travel, private aviation, accommodation, transfers and ground transportation.
• Develop detailed itineraries including meetings, dining reservations, sporting events and executive engagements.
• Manage passports, visas, customs requirements and travel documentation.
• Monitor travel in real time and proactively adapt plans as schedules change.
• Coordinate travel for accompanying executives and family members where appropriate.
• Prepare comprehensive travel briefing packs with schedules, contacts, destination information and meeting notes.
• Develop strong relationships with airlines, hotels, travel providers, and concierge services to ensure seamless travel experiences.

Leadership Support

• Coordinate Country Leadership Team meetings, strategic planning sessions and leadership off-sites.
• Track actions, decisions and key deliverables across the leadership team.
• Support executive visits from the Global Support Centre and international leaders.
• Ensure exceptional execution of leadership meetings and business events.

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