AI Prompt & Customer Support Specialist – E-commerce

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AI Prompt & Customer Support Specialist – E-commerce

company DevUpLink location LK (remote) work mode remote posted 1 Sept

• We are looking for a reliable and detail-oriented
• **E-commerce Customer Support Specialist**
• to support customer operations using our internal software platform and AI-assisted tools. The role involves reviewing customer requests, managing order-related cases, checking AI-generated responses, and ensuring each case is handled accurately and professionally. The ideal candidate should have strong judgment, good written English, and the ability to work independently.
• As part of this role, you will support one of our e-commerce clients operating in a Christian-focused market. Familiarity with Christianity and the Bible would therefore be highly beneficial in understanding the customer context and reviewing communications appropriately.
• **Key Responsibilities**
• Manage customer inquiries and order-related cases from beginning to completion.
• Review AI-generated responses before they are sent to customers.
• Identify incorrect information, missing details, inappropriate tone, or unnecessary assumptions in AI-generated content.
• Guide AI tools to improve responses when required.
• Make reasonable decisions regarding customer requests within provided guidelines.
• Review and make basic corrections to personalized digital artwork using image-editing and AI tools.
• Identify and report software issues, workflow problems, and recurring AI errors.
• Respond to social media messages and comments when required.
• Assist with simple organic social media content during quieter periods.
• **Requirements**
• Excellent written English and communication skills.
• Strong attention to detail.
• Good problem-solving and decision-making ability.
• Ability to understand customer situations and communicate naturally and professionally.
• Confidence using AI tools and reviewing AI-generated work critically.
• Basic computer and image-editing skills.
• Ability to learn new software and workflows quickly.
• Patience when handling tasks that may require multiple attempts or troubleshooting.
• Reliable, organized, and comfortable working independently in a remote environment.
• **Nice to Have**
• Good familiarity with Christianity, common Christian beliefs, the Bible, and Scripture is preferred, as this role supports a client whose e-commerce products and customer conversations frequently involve Christian themes.
• Comfortable reviewing AI-generated customer communications involving faith, prayer, Scripture, memorials, and other sensitive topics.
• Previous experience in customer support, e-commerce, or customer operations.
• Experience with Canva, Photoshop, or similar image-editing tools.

Experience using generative ai tools

• Experience managing social media messages or basic content.
• **Working Arrangement**
• Full-time remote position.
• Approximately 40 hours per week.
• Five consistent working days per week.
• This role is suitable for someone who enjoys combining
• **customer support, technology, AI tools, and practical problem-solving**
• in their day-to-day work.

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