Junior Design & Client Services Specialist

Junior Design & Client Services Specialist

Stitchroom is a modern take on an upholstery shop. We work with interior designers and their clients to create custom furnishings easily and reliably. We’re fully tech-enabled (everything from designing to buying and tracking your orders can be done through our web platform) and we manufacture everything in our Brooklyn Navy Yard shop. We are a team of designers, upholsters and sewers and we understand what it takes to make your design vision a reality. We are looking for a full time Junior Design & Client Services Specialist to join our team. Stitchroom follows a 4 day work week (Mon-Thurs).

Job Description:

Our Design/Client Service team guides clients through our product offering and helps them feel confident in designing a custom piece with Stitchroom. You will communicate directly with clients and vendors via phone and email, exhibiting a deep understanding of what a client is trying to achieve and helping them get there through the use of our product offering and your design expertise. You will also work in collaboration with our production team, helping work through any problems during the production process and make sure each item is exactly what the client is looking for. You are highly responsive, efficient, resourceful, and professional. You are a creative problem solver, and there is no situation you can’t tackle. The position will start September 2026.

Job Duties

• Quoting projects
• Problem solving and collaboration to solve design challenges
• Timely and professional communication with clients and vendors via phone and email
• On site visits for templating or measuring
• Assisting and coordinating with installations

Job Requirements:

• Outstanding customer service, communication and interpersonal skills
• Stellar sales skills (for example, the ability to guide a client to close and assess follow up cadence based on client’s needs and timeline).
• Attention to detail, and an action-oriented attitude
• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Interior design interest/experience and knowledge (for example, the ability to interpret designer requests and recognize standard design terms)
• Creative problem solving skills, confidence in decision making and a positive attitude
• Time management skills
• Strong sense of ownership, accountability, and pride for their work.
• Ability to thrive in a fast-paced and high-pressure environment
• Desire to learn and improve daily
• ​​Excellent verbal and written communication skills

Nice to have skills:

• Experience / knowledge in CAD/SketchUp/Adobe Suite
• Knowledge of upholstery materials and production processes preferred.
• Proficient in Google Suite and ability to adapt to different project management software
• Sewing experience with upholstery grade fabrics industrial sewing machines
• Experience with excel or google sheets
• A background in upholstery products or manufacturing

TO APPLY: Email [email protected] with resume and cover letter (do not apply directly through Indeed)

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person