Claims Assistant

Genesee Patrons Cooperative Insurance Company
Batavia, New York | Hybrid Position
Salary: $48,000 – $68,000 per year

About Genesee Patrons

Genesee Patrons Cooperative Insurance Company is a New York-based property and casualty insurance company that has been serving policyholders and independent insurance agents for more than 150 years. Headquartered in downtown Batavia, New York, we provide personal, commercial, and farm insurance products exclusively throughout Upstate New York.

As a regional insurance company, we take pride in providing personalized service, building long-term relationships with our independent agents and policyholders, and maintaining a collaborative and supportive workplace for our employees.

Genesee Patrons is seeking a motivated and detail-oriented Claims Assistant to join our Claims Department. This position will provide support throughout the claims process and work closely with our claims team, policyholders, independent agents, contractors, adjusters, and other claim-related service providers.

This is an excellent opportunity for someone looking to build or advance a career in the property and casualty insurance industry. The successful candidate will gain hands-on experience in claims operations while working alongside experienced insurance professionals.

Hybrid Work Environment

Genesee Patrons offers a hybrid work environment that combines in-office collaboration with the flexibility to work remotely. Employees are provided with the technology and resources necessary to work effectively both in the office and remotely.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

• Assist the Claims Department with the handling and administration of property and casualty claims.
• Receive and process new claim reports and ensure claims are established accurately and promptly.
• Communicate professionally with policyholders, independent agents, adjusters, contractors, and other claim-related service providers.
• Provide responsive and courteous customer service to policyholders and agents throughout the claims process.
• Assist with gathering documentation, photographs, estimates, invoices, reports, and other information necessary for claim investigation and evaluation.
• Review claim files for required documentation and assist in obtaining missing information.
• Maintain accurate, organized, and timely electronic claim files.
• Prepare correspondence and other claim-related documentation.
• Assist claims staff with scheduling inspections, assignments, follow-ups, and other claim activities.
• Monitor outstanding items and assist with timely follow-up to keep claims progressing toward resolution.
• Process claim-related payments and documentation in accordance with company procedures.
• Work closely with independent adjusters, contractors, restoration companies, attorneys, appraisers, and other service providers as necessary.
• Assist with maintaining accurate claim records, reports, and departmental documentation.
• Provide administrative and operational support to claims adjusters and Claims Department management.
• Develop an understanding of insurance policies, coverage, claims practices, and applicable New York State insurance requirements.
• Participate in continuing education and professional development opportunities.
• Work collaboratively with Underwriting, Accounting, and other departments throughout the company.
• Perform other duties and responsibilities as assigned.

Qualifications & Skills

The ideal candidate will possess:

• Minimum of an Associate’s Degree from an accredited college or university; Bachelor’s Degree preferred.
• Prior insurance, claims, customer service, administrative, or related professional experience preferred but not required.
• Property and casualty insurance experience is a plus.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Excellent customer service and interpersonal skills.
• Ability to communicate professionally and compassionately with policyholders following a loss.
• Strong analytical, critical-thinking, and problem-solving skills.
• Ability to exercise sound judgment and maintain confidentiality.
• Ability to work independently while contributing to a collaborative team environment….