Social Care Network Screening & Navigation Coordinator

Position Summary

The Social Care Network Screening & Navigation Coordinator supports Life of Hope’s Social Care Network activities by engaging community members, conducting Health-Related Social Needs (HRSN) screenings, identifying social care needs, and connecting individuals and families to appropriate health, social, and community-based resources.

The Coordinator serves as an important first point of contact for community members and helps ensure that individuals receive timely information, referrals, and navigation support. The position combines community outreach, screening, resource navigation, referral coordination, data entry, and program support.

Key Responsibilities

Social Care Network Screening & Navigation

• Conduct HRSN screenings with eligible community members.
• Identify needs related to food, housing, transportation, utilities, employment, education, safety, and other social care needs.
• Explain available services and assist clients in understanding their options.
• Connect individuals and families to appropriate health, social, and community-based resources.
• Provide referrals to programs such as SNAP, WIC, Medicaid, housing assistance, food assistance, transportation programs, legal services, workforce development, and other community resources.
• Assist clients with completing referrals and accessing services.
• Follow up as appropriate to determine whether the client successfully connected to the referred service.
• Maintain professional and culturally responsive communication with clients.

Community Outreach & Engagement

• Participate in community outreach activities, health fairs, workshops, and organizational events.
• Conduct outreach to identify individuals and families who may benefit from Social Care Network services.
• Represent Life of Hope at community events, partner sites, schools, and other community locations.
• Assist with registration, engagement, education, and resource distribution.
• Build positive relationships with community members and partner organizations.

Referral Coordination

• Enter and maintain accurate referral information in required systems.
• Coordinate referrals with participating providers and community partners.
• Track referral status and follow-up requirements.
• Communicate relevant updates to the appropriate Life of Hope staff.
• Escalate unresolved or urgent needs to the Program Manager or appropriate supervisor.

Data Entry & Documentation

• Maintain accurate client records in Salesforce and other required databases.
• Complete screening documentation, referral records, follow-up notes, and service documentation.
• Track outreach activities, screenings, referrals, and client engagement.
• Assist with monthly and program reporting.
• Maintain confidentiality and follow organizational data-management procedures.

Food Pantry & Direct Support

• Assist clients with accessing food pantry and emergency food resources.
• Support food distributions and other direct-service activities.
• Track participation and services provided.
• Connect clients receiving direct assistance to additional resources when appropriate.

Administrative & Program Support

• Attend staff meetings, trainings, webinars, and program meetings.
• Assist with scheduling, outreach communications, and preparation of program materials.
• Help maintain resource guides and referral information.
• Support special projects and other program activities as assigned.

Qualifications

• Associate’s Degree preferred; Bachelor’s Degree in Public Health, Human Services, Social Work, Community Health, or a related field preferred.
• Experience in community outreach, social services, care navigation, client engagement, or nonprofit programs preferred.
• Experience working with diverse and underserved populations strongly preferred.
• Knowledge of community resources and government benefit programs preferred.
• Strong communication, interpersonal, and organizational skills.
• Ability to maintain accurate and timely documentation.
• Proficiency with Microsoft Office, Google Workspace, Salesforce, or other database systems.
• Bilingual English/Haitian Creole, French, or Spanish strongly preferred.

Competencies

• Strong communication and customer-service skills.
• Cultural responsiveness and respect for diverse communities.
• Detail-oriented and dependable.
• Strong follow-up and organizational skills.
• Ability to manage multiple clients and priorities. -…