AI Transformation (AX) Specialist

Company Overview
POCAS International Corp. is a U.S.-based importer and distributor of specialty food and beverage products, representing brands from Europe, South Asia, China, Korea, and South America. With approximately 85 employees across six regional branches — including our New Jersey headquarters, and offices in California, Illinois, Georgia, Florida, and Texas — we are a dynamic, multicultural company committed to operational excellence and employee well-being.

Position Summary

We are seeking an AI Transformation (AX) Specialist to join our existing AI/MIS function at our South Hackensack, NJ headquarters and help expand AI adoption and support across the company. This is a hands-on role: operating AI agents and bots day to day, learning how each department actually works, and turning that domain knowledge into automation, useful data/Excel outputs, research, and messenger- and email-integrated workflows.

This position works alongside our existing AI/MIS staff — it is not a leadership role, and it does not require prior management experience. The company is building out its AI Transformation (AX) capability as an internal technical-support function that any department can draw on for automation, in-house app development, and AI-driven productivity, and this role is a core contributor to that effort.

Direct professional experience running AI agents, building automations, or developing in-house tools is preferred but not required. We are equally interested in candidates who may not have a long track record in this space but who are genuinely motivated to build a career here, comfortable learning new tools quickly, and eager to keep adopting new technology as it evolves.

Key Responsibilities

AI Agent & Automation Operations

· Operate AI agents and bots (e.g., Heremes, Open Claw, Orca, Grok Bot, Buzz, and similar tools) for day-to-day research, data gathering, and task automation.

· Build and maintain automated workflows connected to messenger and email systems to streamline business communication and follow-up.

· Prepare and organize Excel-based data outputs and other work products generated through automation.

· Share context and working knowledge of AI agent tools within the team so capabilities are not siloed with one person.

Domain Knowledge Capture & Department Automation

· Work directly with each department to learn its specific domain knowledge, workflows, and pain points.

· Translate that department-level knowledge into automation and technical solutions that reduce manual, repetitive work.

· Support research and content-related tasks tied to specific department needs.

AI Transformation (AX) Technical Support

· Serve as part of the company’s AI Transformation (AX) function, partnering with the existing AI/MIS staff to provide technical support for AI and automation needs across departments.

· Help evaluate and pilot new AI tools, agents, and platforms as they become useful to the business.

· Contribute to a shared, internal knowledge base of AI/automation approaches so solutions can be reused across teams.

In-House Application Development

· Support the design and development of in-house applications and internal tools used by company staff.

· Help maintain and improve existing in-house tools as business needs change.

Marketing, Media & Design Technology Support

· Provide automation and technical support for marketing tasks, media creation, and design work.

Help apply AI tools to content and creative workflows across marketing and related functions.

Qualifications

· Comfortable working hands-on with AI tools, chatbots, or automation platforms, even without deep technical training.

· Solid working knowledge of Excel and general data organization.

· Strong research skills and the ability to quickly learn how a new business area or department works.

· Clear written and verbal communication skills, including the ability to work cross-functionally with non-technical colleagues.

· Self-directed, curious, and comfortable continuing to learn new technology and tools on the job.

· Ability to work on-site at the South Hackensack, NJ headquarters.

Preferred Qualifications

· Hands-on experience operating AI agents, bots, or automation platforms (e.g., Heremes, Open Claw, Orca, Grok Bot, Buzz, or comparable tools).

· Experience building or supporting in-house applications or internal tools.

· Experience with marketing automation, media crea…