Technical Writer & Multimedia Content Developer (Remote)

Technical Writer & Multimedia Content Developer Remote

Tychon is seeking an experienced Technical Writer & Multimedia Content Developer to create high-quality technical, training, and multimedia content that helps customers understand, deploy, use, and get maximum value from our technology.

This is a hands-on content development role that combines technical writing, product documentation, instructional content, video production, and visual communication. The successful candidate must be able to learn a complex software product, work effectively with technical subject matter experts, and translate technical concepts and product capabilities into clear, accurate, and professional content for a variety of audiences.

A significant part of this position will involve creating product demonstrations, tutorials, and training videos. We are looking for someone who can independently take a multimedia project from concept through final production—including planning, scripting, screen recording, voiceover/audio, editing, captions, callouts, graphics, and other visual elements.

Just as importantly, this person must be curious and technically capable enough to develop a strong working knowledge of the product. The goal is not simply to document information provided by others, but to become sufficiently knowledgeable to identify what customers need to know, ask the right questions, and independently develop useful and technically accurate content.

What You Will DoTechnical Documentation

• Develop, maintain, and continuously improve customer-facing and internal technical documentation.
• Create installation, configuration, upgrade, administration, and product-use guides.
• Develop release notes and supporting content for software releases.
• Create standard operating procedures, policies, compliance documentation, and other technical materials.
• Organize complex technical information into content that is easy to navigate, understand, and use.
• Work directly with engineers and technical subject matter experts to research, validate, and maintain accurate content.

Training & Multimedia Content

• Create professional product demonstrations, walkthroughs, tutorials, and training videos.
• Independently manage video projects from concept and planning through final production.
• Develop scripts, outlines, and storyboards appropriate to the content and audience.
• Record software demonstrations and screen-based tutorials.
• Record and edit voiceover/audio or effectively use appropriate AI-assisted voice technologies.
• Edit video and incorporate captions, callouts, graphics, transitions, annotations, and basic animation.
• Develop supporting training presentations, reference guides, job aids, and other instructional materials.
• Create diagrams, graphics, workflows, and technical illustrations that make complex concepts easier to understand.

Content Publishing & Business Support

• Maintain and publish content through WordPress and other content-management platforms.
• Support customer portal content and software-release publishing.
• Edit, format, and improve technical and business proposals.
• Support marketing, sales-enablement, and digital-content initiatives as needed.
• Maintain consistency in terminology, presentation, branding, and quality across content.
• Use modern AI-assisted writing, video, voice, graphics, and content-development tools to improve the quality and efficiency of content production.

What We Are Looking ForTechnical Writing & Product Knowledge

• Excellent technical writing, editing, and proofreading skills.
• Demonstrated ability to translate complex technical information into clear, concise, and useful content.
• Ability to adjust content for technical, operational, executive, and non-technical audiences.
• Strong ability and willingness to independently learn complex software products and technologies.
• Ability to work with system engineers and subject matter experts to gather, understand, challenge, and validate technical information.
• Ability to take ownership of content rather than relying on subject matter experts to define or write it.

Video & Multimedia Production

• Strong video production and editing skills.
• Demonstrated ability to independently produce polished, professional video content from concept through final delivery.
• Experience creating software product demonstrations, walkthroughs, how-to tutorials, or technical training videos.
• Strong screen-recording and s…