Executive Assistant I - Registrar Office

Executive Assistant I - Registrar’s Office

Overview:

The Executive Assistant I will assist with the day to day administrative and support functions for the Office of the Registrar. The Executive Assistant I will collaborate with other Registrar office personnel to ensure smooth operations and optimal service to students, faculty, and visitors. The environment is fast-paced and student-focused. The schedule may vary depending on office needs during peak enrollment periods.

Essential Duties:

• Greet and provide high-quality customer service experience to all visitors and students by responding to general Registrar Office (RO) questions or by directing them to the appropriate person
• Assist new and continuing students with all RO processes, as well as provide referrals to Admissions, Financial Aid, Bursar, Advising, etc.
• Guide students, faculty, or staff through the RO website and Self-Service features/activities
• Answer telephone calls and direct them to the appropriate person or take a message as required
• Monitor and respond to general office email and voicemail messages or direct them to the appropriate person
• Complete approved student exception requests in Colleague
• Process in-person transcript requests in Colleague and the National Student Clearinghouse
• Scan required office documents into Perceptive Content
• Send office text messages
• Light website maintenance
• Scan required office documents into Perceptive Content
• Responsible for the distribution of outgoing and incoming office mail
• Submit work order requests on behalf of faculty and staff
• Train and assist in supervision of student employees
• Establish annual goals relevant to job expectations consistent with the goals of the College and Division
• Maintain front office appearance
• Maintain general supplies and office forms
• Provide administrative support to the office
• Contribute to ongoing process improvement and refinement to ensure the optimal customer/student experience.
• Other appropriate duties as assigned

Minimum Qualifications:

• High School Diploma or equivalent
• Two (2) years of customer service experience
• Competency in the Microsoft Office Suite.
• Ability to work in person 8:00 a.m.- 4:30 p.m. with flexibility which might include opening office as early as 7:30 a.m. or closing the office as late as 6:00 p.m. and occasional evenings/weekends during peak enrollment periods

Preferred Qualifications:

• Associate’s degree from an accredited college
• Four (4) years customer service experience in higher education especially a community college setting.
• Experience with Ellucian Colleague, Perceptive Content, Microsoft Outlook and Teams

Desired Competencies:

• Demonstrates ability for punctuality and reliability
• Self-motivated with well-developed organization and planning skills
• Demonstrates sensitivity to students with diverse academic, socio-economic, cultural, and ethnic backgrounds, and students with disabilities Excellent customer service skills
• Ability to handle complex situations with diplomacy
• Manage projects independently as assigned by supervisor. Adaptable, attention to detail, and resilient under pressure
• Demonstrates excellent organizational skills and written/oral communication skills
• Ability to work effectively individually and as a team player with the ability to build effective and collaborative relationships
• Strong interpersonal skills and the ability to communicate effectively with a diverse professional community and student population

Details:

• Department: Enrollment & Student Development
• Employment: Full-Time
• Title/Position: EA 1
• Reports to: Registrar
• Compensation: $19.74/hour (Grade 17)
• Job Category: Staff
• Contract Affiliation: SEIU
• Classification: Non-Exempt

Benefits:

• Cincinnati State provides employees with high quality and cost-effective benefits with a variety of options:
• Medical Insurance (PPO- employer covers up to 92% of the premium, HDHP- employer covers 100% of the premium)
• Dental Insurance (employer covers 100% of the premium)
• Vision Insurance
• NO WAITING PERIODS! Medical, Vision and Dental benefits are effective from day one of employment!
• Flexible Spending Accounts and Health Savings Account (employer contributions)
• Short-Term Disability: Offering 60% of your salary with a max of $500 weekly
• Life Insurance and AD&D Insurance (employer paid)
• Supplemental Life Insurance, Critical Illness and Accident: O…