IT Service Manager Network Operations, Global (Based in Hyderabad, India)

The IT Service Manager – Network Operations is responsible for the effective delivery, reliability, and continual improvement of global network operations across all locations. This includes managing day-to-day operations, ensuring timely resolution of incidents and service requests, monitoring service health, and implementing enhancements to maintain security, compliance, and a seamless connectivity experience.

Working closely with the accountable service owner, the IT service manager ensures network operations align with organizational goals and provides a consistent, secure, and high-performing infrastructure for all employees worldwide.

Key Responsibilities

• Oversee operational management of global network services (WAN, LAN/WLAN, SD-WAN, VPN, DNS/DHCP/IPAM, firewalls, load balancing).
• Ensure services meet SLAs/KPIs and adhere to ITIL processes.
• Manage Incident, Problem, Change, and Request processes for network operations.
• Monitor performance and drive continuous improvement initiatives.
• Coordinate across internal teams and external partners to resolve service issues promptly.
• Lead service transition, operation, and improvement projects for network operations.
• Maintain compliance with security standards and regulatory requirements.
• Manage relationships with Managed Service Providers (MSPs).
• Oversee day-to-day MSP performance and ensure SLA adherence.
• Conduct regular service reviews, audits, and compliance checks.
• Drive accountability for incident resolution, root cause analysis, and proactive improvements.
• Manage contracts and renewals and ensure alignment with organizational goals.
• Collaborate with MSPs on cost optimization, capacity planning, and technology upgrades.

Stakeholders: Service Owners, Service Managers, Process Managers, Provider Managers, Regional Delivery Leads, and external partners.

Primary Responsibilities

1. Service Delivery & Operations

• Manage enterprise-grade network infrastructure, including WAN, LAN/WLAN, SD-WAN, VPN, and DNS/DHCP/IPAM.
• Implement QoS policies for critical traffic across global networks.
• Oversee real-time monitoring tools for proactive detection of latency, jitter, and packet loss.
• Perform capacity planning for network infrastructure to support global scalability.
• Ensure integration with security platforms and compliance frameworks.

2. Vendor & Stakeholder Management

• Manage global carriers, ISPs, and MSPs for network connectivity and operations.
• Validate failover and redundancy configurations to ensure high availability.
• Conduct technical reviews of vendor SLAs, focusing on uptime guarantees and incident response times.

3. Governance & Compliance

• Implement network security standards and encryption protocols.
• Ensure compliance with global regulations and internal security policies.
• Maintain disaster recovery and failover strategies for critical network services.
• Document network architecture diagrams, configuration standards, and operational procedures in alignment with ITIL practices.

4. Strategic Planning & Continuous Improvement

• Develop modernization strategies for legacy network systems to cloud-based and SD-WAN solutions.
• Drive automation using Ansible, Terraform, or scripting for configuration and reporting.
• Analyze network traffic patterns and telemetry data to optimize routing and reduce costs.

5. Financial Management

• Track network service utilization metrics to forecast bandwidth and capacity requirements.
• Perform cost analysis of global circuits, identifying opportunities for consolidation or migration.
• Manage budget allocations for hardware refresh cycles, licensing renewals, and carrier contracts.

Why work at Olympus?

At Olympus, we are committed to fostering a high-performing culture, a collaborative environment, and empowering everyone to shine. Our shared value s—integrity, empathy, long-term view, agility, and unity—form the foundation of our culture and guide our behavior.

These values ensure that our people feel they are making a meaningful difference every single day.

What we are looking for

Education

• Bachelor’s Degree in Information Technology, Telecommunications, Computer Science, or a related discipline.
• Service Management: ITIL v4 Foundation or higher.
• Networking: Cisco CCNP/CCIE, Juniper JNCIP/JNCIE, or equivalent.
• Cloud: AWS Advanced Networking, Azure Network Engineer, or similar.
• Cloud Networking: Azure, AWS, and GCP…