Medical Receptionist and Office Assistant

Medical receptionist & Office assistant at Foot Specialist clinic

Part-time, approximately 15-20 hours a week

Seeking a receptionist for part-time hours at a low to moderately-paced medical office. This office has one doctor providing foot care (podiatry). Ideal candidate is friendly, patient and comfortable assisting elderly patients into treatment rooms, booking appointments, collecting payments, preparing invoices, phone calls, filing, cleaning treatment rooms between appointments, and cleaning the clinic. Must be comfortable using computers. Training will be provided; this job could be a good opportunity for someone with experience in customer service/medical reception who is looking for a part-time, low-pressure work environment. Increased wage if candidate is able to assist with insurance claims at future date.

MEDICAL RECEPTION duties

• Welcoming patients into clinic
• Collecting insurance information
• Collecting payments
• Printing receipts upon patient request
• Booking appointments
• Answering phone calls and making appointment reminder calls
• Handling patient communications with professional etiquette
• Escorting patients into treatment rooms
• When needed: Providing assistance with guiding patient into treatment chair, and removing and putting on shoes and socks
• Filing patient charts
• Generating invoices
• Creating and updating medical records
• Maintaining confidentiality in accordance with HIPAA policies
• Assisting with insurance claims (training provided)
• Manage patient check-in and check-out processes, ensuring accurate documentation review and data entry
• Maintain organized medical records and ensure compliance with clinical confidentiality policies

OFFICE ASSISTANT duties

• Cleaning treatment rooms between appointments - including sweeping nail and skin clippings from floor
• Cleaning clinic - including reception area, treatment rooms, office areas, hallways, bathroom
• Other general office duties including photocopying, printing documents and invoices/receipts, keeping the office tidy

EXPERIENCE

• At least 1 year of Customer-facing experience (e.g. retail, customer service, client relations, medical reception, etc)
• Basic computer skills
• Will be trained to use office electronic medical records program (Simple Practice)
• Familiarity with basic medical terminology preferred and/or willing to learn
• Interest / experience working with elderly population an asset

WORK HOURS: In-office

• Clinic hours are currently as follows (but could be adjusted in future to suit ideal candidate): MON 12pm-5:30pm TUES 8:30am-12:15pm THURS 8:30am-12:15pm
• Office cleaning - weekly cleaning at candidate’s convenience

WORK HOURS: Administrative (In-office AND/OR Work from home)

• Creating and mailing invoices, reviewing insurance payments, updating patient files, office cleaning - weekly tasks at candidate’s convenience
• Respond to patient voicemails for 1-2 hrs on Fridays or Sundays (as per candidate’s preference)

Pay: $20.00 - $22.00 per hour

Expected hours: 20.0 per week

Benefits:

• Flexible schedule
• Free parking
• On-the-job training
• Paid training

Work Location: In person