AI Controls Solutions Engineer, Frontier team

About Phaidra Phaidra is building the future of industrial automation.

The world today is filled with static, monolithic infrastructure. Factories, power plants, buildings, etc. operate the same they’ve operated for decades — because the controls programming is hard-coded. Thousands of lines of rules and heuristics that define how the machines interact with each other. The result of all this hard-coding is that facilities are frozen in time, unable to adapt to their environment while their performance slowly degrades.

Phaidra creates AI-powered control systems for the industrial sector, enabling industrial facilities to automatically learn and improve over time. Specifically:

• We use reinforcement learning algorithms to provide this intelligence, converting raw sensor data into high-value actions and decisions.
• We focus on industrial applications, which tend to be well-sensorized with measurable KPIs — perfect for reinforcement learning.
• We enable domain experts (our users) to configure the AI control systems (i.e. agents) without writing code. They define what they want their AI agents to do, and we do it for them.

Our team has a track record of applying AI to some of the toughest problems. From achieving superhuman performance with DeepMind’s AlphaGo, to reducing the energy required to cool Google’s Data Centers by 40%, we deeply understand AI and how to apply it in production for massive impact.

Phaidra’s ability to achieve its mission is determined by our ability to work together — as defined by our core values: Agency, Velocity , Craft , and Truth . We seek individuals who embody these values, as they are instrumental in ensuring our team consistently delivers excellence and fosters an engaging and supportive culture

Phaidra is based in the USA, but we are 100% remote with no physical office. We hire employees internationally with the help of our partner, OysterHR. Our team is currently located throughout the USA, Canada, UK, Sweden, Spain, Portugal, the Netherlands, Singapore, Australia, and India.

Who You Are As an AI Controls Solutions Engineer, you’ll play a critical role in operationalizing and scaling Phaidra’s solutions for enterprise data center customers.

• We are seeking a team member located in the following areas: USA or Canada.

Responsibilities You will work closely with the Technical Program Managers and Data Scientists, as the technical expert for Phaidra’s customers. Your role is to use Phaidra’s platform and tools to put AI into production.

This role can be broken down into four concrete areas of responsibility:

• You will lead the end-to-end deployment of Phaidra’s agentic control solutions. This includes understanding facility and customer objectives, tailoring solution parameters to site-specific conditions, commissioning and validating control solution and safety layer performance, and producing clear documentation, all while engaging customers regularly throughout the process.
• You will support first-time customer implementations of new solutions, including new products and new applications of existing products. This includes partnering with Product and Engineering to refine solutions, recommend improvements, and build the supporting tooling and infrastructure needed for efficient delivery, and working with Data Science to define performance metrics and monitoring practices that ensure high-quality results for customers.
• You will manage ongoing support of deployed products at your customer sites, delivering a premium customer experience. This includes analyzing the performance and viability of your engineered solutions, troubleshooting and triaging issues with related control systems and equipment, documenting resolutions and identifying recurring trends to drive improvements, and coordinating closely with Technical Program Managers to keep stakeholders informed and escalate issues as needed.
• You will draw on your knowledge of our products, tooling, and customer systems to drive process improvements that make product delivery more efficient and scalable. This includes working with TPMs to document the current best approach to each critical step of deployment and support, identifying gaps, and recommending innovations to tooling and processes.
• You will act as an internal and customer-facing subject matter expert across a range of initiatives, including delivering platinum support to customer…