Network Support Specialis

Role Description This is a part-time remote role for a Network Support Specialist. The Network Support Specialist will monitor and maintain network infrastructure to ensure stable and secure connectivity for the platform and internal users. Daily tasks include providing technical support for network-related issues, diagnosing and troubleshooting connectivity and performance problems, and applying network security best practices. The role also involves assisting with network configuration changes, documenting network setups and incidents, and collaborating with other technical team members to optimize systems. The specialist is expected to respond to support requests in a timely manner and communicate clearly with non-technical stakeholders.

Qualifications

• Strong networking knowledge, including Networking fundamentals and Network Administration skills.
• Proficiency in Technical Support and Troubleshooting for network hardware, software, and connectivity issues.
• Understanding of Network Security principles and ability to implement basic security measures.
• Relevant experience with routers, switches, firewalls, and VPNs in small to medium environments.
• Ability to document configurations, procedures, and incidents clearly and accurately.
• Effective communication skills and the ability to explain technical issues to non-technical users.
• Self-motivated, organized, and able to work independently in a remote setting.
• Preferred: Certification such as CompTIA Network+, CCNA, or equivalent practical experience.