Production Support - Software Engineer II

Required Qualifications

Experience

• Proven experience owning production issues end-to-end — from initial log review and triage through root cause analysis to a shipped fix

• 3 - 5 years of professional software engineering or production support experience

• Background in insurance strongly preferred

Core Technical Skills

• Full-stack development experience in Java and Python, comfortable reading and modifying code across the stack

• Working knowledge of DevOps practices - CI/CD pipelines, monitoring, and cloud environments (AWS)

• Exposure to agentic AI or LLM-based tooling, or strong interest in ramping up quickly on new AI systems

• Familiarity with Flutter, or the ability to pick up a new front-end framework quickly

• Comfortable troubleshooting data pipelines and writing SQL for root cause analysis

• Experience with Insurance platform like Guidewire, Majesco, Origami or similar policy/claims administration platforms is a plus

• Understanding of data and AI governance concepts (e.g., model risk, auditability, responsible AI, data privacy) in a regulated industry setting

Soft Skills

• Strong sense of ownership - you see issues through to resolution rather than passing them along

• Able to work independently and make sound judgment calls under the pressure of a live production issue

• Clear communicator who can translate technical detail for both engineers and client-facing teams

• Comfortable moving across the stack - frontend, backend, data, and infrastructure - as the day requires

Good to have

• Experience supporting SaaS or platform products through periods of active growth and scale

• Familiarity with agentic AI frameworks (e.g., LangGraph) or modern LLM-based tooling

Insurance industry experience, particularly with claims or policy administration systems