ServiceNow Developer – Lead | ITOM & ITAM

ServiceNow Developer – Lead | ITOM & ITAM High-Priority Requirement

We are urgently hiring an experienced ServiceNow Developer – Lead with strong hands-on expertise in both IT Operations Management (ITOM) and IT Asset Management (ITAM) .

Candidates must possess relevant implementation and development experience in both ITOM and ITAM . Profiles without experience in either of these mandatory modules will not be considered.

Position Details

Job Title: ServiceNow Developer – Lead

Experience: 8+ years

Work Location: Remote option available / Chennai

Work Mode: Remote option available

Employment Type: Full-time

Support Requirement: Willingness to support 24×7 operations, including night shifts when required

Maximum Budget: ₹35 LPA

Notice Period: Immediate joiners to a maximum of 1 week only

Priority: High-priority and urgent requirement

Mandatory Eligibility Criteria

Candidates Must Meet All The Following Requirements

• 8+ years of overall ServiceNow development and implementation experience.
• Strong hands-on experience in ServiceNow ITOM.
• Strong hands-on experience in ServiceNow ITAM.
• Candidates must have worked on both ITOM and ITAM modules.
• Immediate availability or a maximum notice period of 1 week.
• Willingness to support 24×7 operations and night shifts when required.

Important: Profiles without both ITOM and ITAM experience will not be considered.

Role Summary

The ServiceNow Developer – Lead will be responsible for designing, developing, configuring, integrating, and optimizing enterprise ServiceNow solutions.

The candidate will lead technical activities across ITOM, ITAM, ITSM, CMDB, Discovery, Service Mapping, Asset Management, integrations, automation, and platform development.

The role requires strong technical ownership, troubleshooting capabilities, stakeholder communication, and adherence to ServiceNow development best practices.

Key Responsibilities

• Design, develop, configure, and implement ServiceNow solutions based on business requirements.
• Lead ServiceNow development and implementation activities across ITOM and ITAM.

• Configure and enhance ITOM capabilities, including:

• Discovery
• Service Mapping
• Event Management
• Operational Intelligence
• AIOps

• MID Server configuration

• Configure and enhance ITAM capabilities, including:

• Hardware Asset Management
• Software Asset Management
• Asset lifecycle management
• Inventory management
• Contract and licence management

• Asset reconciliation and compliance

• Configure and maintain CMDB data models, relationships, identification rules, and reconciliation processes.
• Develop ServiceNow applications, workflows, Flow Designer flows, UI policies, business rules, client scripts, and scheduled jobs.
• Integrate ServiceNow with third-party applications using REST APIs, SOAP APIs, Integration Hub, and MID Servers.
• Develop custom applications and modules using JavaScript, Glide APIs, and ServiceNow development standards.
• Implement and enhance Incident, Problem, Change, Request, Asset, and Configuration Management workflows.
• Troubleshoot complex ServiceNow platform, integration, Discovery, CMDB, ITOM, and ITAM issues.
• Review technical designs, code quality, platform configurations, and deployment activities.
• Collaborate with business stakeholders, architects, infrastructure teams, and support teams.
• Ensure platform performance, security, scalability, maintainability, and compliance.
• Provide technical guidance and mentoring to ServiceNow development team members.
• Stay updated with ServiceNow releases, new features, platform capabilities, and recommended practices.

Mandatory Technical Skills

• ServiceNow ITOM
• ServiceNow ITAM
• ServiceNow CMDB
• ServiceNow Discovery
• Service Mapping
• Event Management
• Hardware Asset Management
• Software Asset Management
• JavaScript
• Glide API
• Business Rules
• Client Scripts
• UI Policies
• Flow Designer
• Integration Hub
• REST and SOAP integrations
• MID Server configuration
• ServiceNow workflows and automation
• Service Catalog and Request Management
• Incident, Problem, Change, and Configuration Management

Required Qualifications

• 8+ years of hands-on ServiceNow development and implementation experience.
• Demonstrable project experience in both ITOM and ITAM.
• Strong understanding o…