Customer Service Representative
- Source: Seek
- The Switch
- $40,088.77 to $50,110.96 /yr
- On-site
- Adelaide
- Mid level
Job Description
About the role
You’ll be the first face and first point of contact for members, guests and customers — in person, on the phone, and online. This is a role for someone who sees every interaction, big or small, as a chance to create a great experience. The Switch Adelaide Central, is building a community-led lifestyle brand for the next generation of students, creatives, young professionals and entrepreneurs.
Key responsibilities
- Being the first face and first point of contact for members, guests and customers — in person, on the phone, and online
- Listening to what members actually need and finding ways to solve it, not just refer it on
- Building real relationships with the community so people feel seen, not just housed
- Handling enquiries and communications across email, phone and social with warmth and speed
- Organising, promoting and running events and pop-ups that bring the community together
- Supporting the behind-the-scenes side of the experience — property viewings, contracts, lease documents and admin — so everything runs smoothly for members
- Keeping shared spaces looking and feeling great, because presentation is part of the experience
About you
- A genuine love of working with people, ideally from hospitality, student accommodation, co-working or another customer-facing industry
- The emotional intelligence to read a room and adjust — patient with one member, energetic with the next
- Great communication skills across every channel
- Comfort with tech — used in every part of the member experience
- A natural ability to connect with the core community: Gen Z
About us
The Switch isn’t your average student accommodation or co-living operator — we’re building a community-led lifestyle brand for the next generation of students, creatives, young professionals and entrepreneurs.
