Delivery Manager/Client Partner- IT Services experience - Fintech, AI, Digital Transformation

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,700+, and has 57 offices in 22 countries within key global markets.

Delivery Manager/Client Partner- IT Services experience - Fintech, AI, Digital Transformation

Location: New York, NY

We are looking for an experienced Delivery Manager to lead client engagements, ensure successful project delivery, and drive account growth. The ideal candidate will combine strong delivery leadership with strategic account management, acting as a trusted advisor to clients while ensuring operational excellence and business expansion.

Key Responsibilities

• Manage end-to-end delivery of projects, programs, and managed services engagements.
• Build and maintain strong relationships with client stakeholders and executives.
• Drive customer satisfaction, service quality, and delivery performance.
• Identify upsell, cross-sell, and account growth opportunities.
• Own account financials, revenue forecasting, margins, and resource planning.
• Lead governance meetings, risk management, and executive reporting.
• Collaborate with sales, solution, and delivery teams to support business growth.
• Mentor delivery teams and foster a high-performance culture.

Required Qualifications

• 10+ years of experience in IT Services, Consulting and Technology Delivery.
• Proven experience managing client accounts and large delivery engagements.
• Strong stakeholder management, program management, and commercial acumen.
• Experience managing distributed teams, and multiple concurrent project and geographical locations
• Delivery Management
• Account & Client Relationship Management
• Program/Project Management
• Financial & P&L Management
• Risk & Escalation Management
• Team Leadership
• Business Development & Account Growth

Success in this role will be measured through client satisfaction, delivery excellence, revenue growth, account retention, and profitability.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 57 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S YNECHRON’S DIVERSITY & INCLUSION STATEMENT

*Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orie…