AI Success Manager (East)
- Source: Greenhouse
- Glean
- $140,000 to $200,000 /yr
- On-site
- New York City
- Full-Time
- Senior
Job Description
- Glean is seeking a AI Success Manager who will lead and orchestrate successful implementations and long-term customer engagements, making our customers wildly successful
- You will be responsible for ensuring efficient technical deployment, delivering proactive strategic guidance, and building then delivering against joint success plans
- AI Success Managers collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support and R&D on scoped engagements
- Help our customers achieve real business outcomes through the use of AI
- Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
- Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, andServices budget
- Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management
- Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams
- Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary
- Monitor and report on deployment progress, customer adoption, and satisfaction metrics
- Proactively identify risks or blockers and drive resolution—escalating internally when appropriate
- Guide and document improvements for onboarding processes, playbooks, and best practices
- Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives- Familiarity with cloud platforms (AWS, GCP, or Azure) and related services. Certification preferred
- Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices
- Proven experience serving enterprise clients in strategic, consultative, and tactical, hands-on roles
- 3–5 years of experience in technical deployment, implementation management, technical customer success, or technical account management of SaaS products for enterprise customers
- Experience with process documentation, playbooks, and continuous improvement initiatives
- Strong organizational, project management, and communication abilities
- Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
- Solutions-oriented mindset; trusted advisor with the capability to own escalations
- Capable of handling ambiguity and thriving in a fast-paced environment
Skills
- glean
- amazon-web-services
- google-cloud-platform
- microsoft-azure
- greenhouse
