Peer Admin Assistant

Status: Part Time, Benefited, 32 hours/week

About the Company: Richmond Area Multi-Services (RAMS) is a private, non-profit mental health agency that is committed to advocating for and providing community based, consumer-guided services. RAMS offers behavioral health, social, vocational, and educational services that aim to meet the needs of the diverse communities in the City. Our agency is recognized by the local and national social service community as having expertise in providing culturally competent mental health services to the underserved, with expertise in working with the Asian & Pacific Islander and Russian-speaking populations.

Program Overview:

At the forefront of the peer provider profession, RAMS Division of Peer-Based Services offers culturally congruent peer counseling & support, outreach, resource linkage, and education & training throughout San Francisco. Peer providers are also engaged in workforce & professional development activities and engage in behavioral health wellness promotion & outreach. RAMS programs uphold principles of wellness and recovery with an approach that is strengths-based and promotes a sense of empowerment, self-direction, and hope.

Job Summary:

The Peer Administrative Assistant may provide reception & administrative support to RAMS and Dept. of Public Health sites and offices, contributing to the efficiency and timeliness of the operations of clinic and program services. The available position is located at Sunset Mental Health Services, a DPH behavioral health services clinic located in the Sunset District of San Francisco.

Primary Responsibilities Include:

• Greet/interact professionally & personably with visitors, clients, and community providers, and assist guests with connecting to appointments and meetings
• Answer, screen, and route all incoming calls to appropriate individuals
• Make appointment reminder calls to clients
• Utilize EPIC Electronic Charting System to update and check client information, as well as scan in documents
• Perform routine clerical tasks, including filing and organization, as well as duties specific to the functions of the assigned department/unit, as instructed
• Receive deliveries, mail, faxes, and route to appropriate staff
• Operate office equipment (e.g. fax, copier, etc.) as pertaining to job duties
• Assist with maintaining order and cleanliness of shared work spaces, offices, waiting rooms, and common areas
• Assist in any event planning and meeting preparation, as requested
• Participate in staff meetings, in-service training and other staff development activities
• Uphold excellent record of attendance and punctuality, attention to detail and organization, professional presentation & attire, and positive demeanor
• Engages in pro-active and productive teamwork in a collaborative and flexible manner
• Pro-actively searches out and identifies tasks and department-related needs
• Perform other duties as assigned

Required Qualifications:

• Administrative, reception &/or clerical experience in an office setting
• Demonstrated knowledge, skills, and experience working with current office methods & procedures, and business communications in English
• At least 1-2 years of direct personal experience with the community behavioral health system, preferably in San Francisco
• Must be able to travel between work sites as needed to provide coverage or attend meetings/trainings.
• Must be able to physically lift or carry items up to 25 lbs at a time

Other Preferred Qualifications:

• Ability to work independently and establish priorities
• Excellent organizational skills; strong attention to detail
• Creative problem solving skills; ability to handle unexpected problems and develop effective, timely solutions
• Ability to interact professionally with diverse & interdisciplinary staff, clients, and individuals who may have special communication &/or behavioral needs
• Exceptional reading and writing skills with the ability to understand and interpret written instructions or communications in English to effectively communicate with staff, program partners, vendors, & clients
• Ability to multi-task in a busy environment
• Must maintain confidentiality at all times
• Demonstrated knowledge of MS Office including Word, Excel, Internet Explorer, and Outlook; Data entry and calendaring skills
• Ability to type a minimum of twenty-five (25) words per minute using a personal computer
• Strong commitment to the ph…