Associate, AI UX Designer

Who We Are Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.

Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.

What We’re Looking For Cross River Bank is seeking an AI UX Designer with a passion for crafting intuitive, human-centered experiences for AI-powered products within the financial industry. You will shape how users interact with intelligent systems from conversational interfaces and generative AI tools to complex data-driven workflows ensuring our AI capabilities are accessible, trustworthy, and delightful to use.

Responsibilities:

• Design end-to-end user experiences for AI/LLM-powered products, including conversational interfaces, agent-driven workflows, and generative AI tools.
• Collaborate closely with AI/ML Engineers and Full Stack Engineers to translate complex AI capabilities into intuitive, user-friendly interactions.
• Develop interaction patterns, wireframes, prototypes, and high-fidelity designs for AI-first experiences using tools such as Figma.
• Define and refine UX strategies for prompt-driven interfaces, ensuring users can effectively communicate intent and interpret AI-generated outputs.
• Conduct user research, usability testing, and A/B experimentation to validate design decisions and optimize AI interaction flows.
• Establish and maintain a scalable design system that supports rapid iteration of AI-powered features across the platform.
• Design trust and transparency patterns — including explainability, confidence indicators, and error recovery — that align with responsible AI principles.
• Partner with product managers and stakeholders to translate business vision into compelling user experiences that balance innovation with regulatory compliance.
• Stay at the cutting edge of AI/UX trends, evaluating emerging interaction paradigms (multimodal interfaces, agentic UX, ambient AI) and advocating for their adoption where appropriate.

Qualifications:

• 4+ years of professional UX/Product Design experience, with a proven portfolio demonstrating complex, data-rich, or AI-driven product work.
• 2+ years of experience designing for AI, machine learning, or conversational interfaces (chatbots, copilots, intelligent assistants).
• Expert proficiency in Figma and modern prototyping tools, with experience creating interactive prototypes that simulate AI behaviors.
• Strong understanding of LLM capabilities and limitations — ability to design experiences that gracefully handle non-deterministic outputs.
• Experience with design systems at scale, including component libraries, design tokens, and cross-platform consistency.
• Deep knowledge of user research methodologies, including qualitative and quantitative approaches for evaluating AI experiences.
• Hands-on experience collaborating with engineering teams in Agile/Scrum environments, with the ability to provide production-ready specifications.
• Great communicator with the ability to influence technical direction, articulate design rationale, and manage stakeholder expectations.
• Familiarity with front-end technologies (React, HTML/CSS, JavaScript) sufficient to understand engineering constraints and prototype interactions.

Preferred Qualifications:

• Experience designing for financial services, banking, or fintech products.
• Understanding of RAG (Retrieval-Augmented Generation) workflows and how to design user-facing outputs from complex AI pipelines.
• Background in prompt engineering or prompt UX — designing how users craft and refine inputs to AI systems.
• Knowledge of accessibility standards (WCAG) and inclusive design practices for AI-powered interfaces.
• Experience with motion design and micro-interactions that provide feedback during AI processing states.
• Familiarity with AI ethics, bias mitigation…