Senior Principal Systems Software Engineer

Job Description Sets technical direction for key systems areas (e.g., provisioning frameworks, driver stacks, platform diagnostics) and aligns cross-team roadmaps. Decomposes ambiguous, multi-domain problems into tractable workstreams; mentors engineers across teams. Establishes best practices for cross-layer debugging and resiliency; introduces automation and tooling that raise operational maturity. Partners with hardware/firmware architects to influence platform design for serviceability, observability, and performance. Leads complex bring-up efforts and incident postmortems; drives systemic reliability improvements and SLO/SLA adherence.

Responsibilities Key Responsibilities Systems Software Development:

• Design, develop, and maintain highly complex system software modules for managing, monitoring, and provisioning computer servers, storage, networking, and GPU subsystems in hyperscale environment.
• Uses deep knowledge to design, develop, and deploy software layers and tooling to automate hardware provisioning and onboarding of servers to large-scale fleet.
• Diagnose and resolve highly complex issues across software, firmware, and hardware layers, working in DevOps and incident response paradigms to maintain reliability and availability.

Software Development and Coding:

• Designs innovative software solutions and identifies requirements to achieve business and operational goals.
• Adheres to and optimizes execution of all phases of the software development lifecycle; coaches engineers to drive improvements.
• Utilizes depth and breadth of expert knowledge to develop and guide new software features and enhancements leading design specifications, ensuring accessibility, and documentation for software design and code.
• Leads process, architecture, and/or code reviews across a project and/or complete product/service to drive improvements.
• Conducts debugging and troubleshooting to identify and fix highly complex software issues. Develops fixes for identified issues.
• Implements comprehensive software testing (e.g., functional and non-functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, reporting results to manager and/or lead upon completion.
• Conducts performance profiling and optimization of coding that may require innovation.
• Troubleshoots and resolves highly complex issues related to application programming interface (API) functionality and integration.
• Implements API versioning, lifecycle, and interoperability strategies that may require innovation.

Software Architecture - Software System Structural Design:

• Designs and develops software, systems, and services, reporting results to manager and/or senior technical leaders upon completion. Defines project or design scope.
• Provides technical guidance and domain expertise to suggest software architecture decisions that impact organizational success, mentoring peers and contributing to team development through role modeling and decision-making.
• Conducts periodic reviews and ensures adherence to architectural standards.
• Collaborates across lines of business and may communicate externally to align and build a narrow scope of software architecture with business and/or customer goals and priorities.
• Implements highly complex performance optimization and scalability strategies in software design within scope.
• Conducts regular technology research and evaluation for architectural enhancements having a moderate impact on the organization.

Issue/Defect Collaboration - Software Products Support:

• Collaborates with stakeholders across business lines and drives efforts to understand customer issues, root causes, and mitigation to align and explain rationale behind solutions.
• Can provide advanced technical guidance and support to customers regarding customer-reported issues to mitigate recurrence.
• Contributes to strategies to advocate for customers’ interests and suggests product enhancements based on feedback.
• Influences strategies to ensure customer satisfaction through timely resolution of issues and effective communication.
• Implements and provides guidance on customer issue and/or defect handling and training processes.
• Investigates and troubleshoots the most complex and broadly reaching product maintenance issues to ensure customer agreement on short- and long-term solutions (e.g., future enhancements).

**Practices and Stand…