ServiceNow Consultant/Developer for DFPS, Austin, Tx

Title: ServiceNow Consultant/Developer Agency: Texas Department of Family and Protective Services

Solicitation: 2027C0125

Location: 4900 N. Lamar Blvd, Austin, TX 78751.

Telework Policy: The working position is Telework. You may have to go to the office from time-to-time onthe project

Duration: On-going, no ending date

Visa: Must be US Citizen, Green Card, EAD. No H1B

Requirements/Preferences

• 8 years, Required - Hands-on ServiceNow development, customization, administration experience in ITSM, ITOM, S AM, ITBM and/or equivalent
• 5 years, Required - Experienced in most of ServiceNow ITBM, DevOps, SecOps, ITOM, ITAM, IRM, ITSM, and Change Management Practices
• 5 years, Required - Working knowledge of ServiceNow User Provisioning, Incident, Problem, Change, Asset, CMDB, Service Catalog, Email modules, etc.
• 5 years, Required - Designed, Developed, and implemented Integrations inbound/outbound with ServiceNow using Azure AD, Trusted Sources for SSO, Mid server, web services REST/SOAP, email and other relevant technologies
• 4 years, Required - Excellent communication skills verbally and in writing used when leading ServiceNow implementation activities, presenting to leadership, and training less experienced staff
• 8 years, Preferred - Industry and project experience with ServiceNow
• 5 years, Preferred - ServiceNow System Administrator and/or and Implementation Specialist certification
• 5 years, Preferred - Technical Documentation including Technical Design, Implementation, and Configuration Plans
• 5 years, Preferred - Experience implementing the Core Process Areas: User provisioning, Incident, Problem, Change, Service Catalog, Request, and CMDB
• 3 years, Preferred - Technical knowledge is highly desirable in programming e.g. Java, Javascript, SQL, etc.

Texas Department of Family and Protective Services requires the services of 2 Software Engineer 3, hereafter referred to as Candidate(s), who meets the general qualifications of Software Engineer 3, Applications/Software Development and the specifications outlined in this document for the Texas Department of Family and Protective Services.

The ServiceNow lead developer/administrator will lead end to end ServiceNow implementation at DFPS. The technical lead/developer will also act as ServiceNow Administrator.

This Role Is Also Responsible For The Following

• As a lead developer of the team, deliver hands-on configuration, development and integration services and serve in a quality assurance capacity for all project deliverables
• ServiceNow Certified System Administrator (CSA) and ServiceNow Implementation certification
• Experienced in Service Now implementations which span ITIL, ITSM and security/regulatory disciplines
• Leverage knowledge and experience to deliver end-to-end automated solutions which includes:
• User Provisioning process that integrates with internal and external systems
• Technical implementation of IT Infrastructure Library (ITIL) processes
• Workflow customization
• Ticketing
• Process automation
• Report development
• Dashboard creation
• System configurations
• Experience designing enterprise-scale ServiceNow architecture across ITSM, ITOM, ITAM, CMDB, Discovery, Service Mapping, SecOps, IRM/GRC, SPM, and HRSD.
• Strong expertise with Common Service Data Model (CSDM), CMDB governance, and Service Graph Connector architecture.
• Lead executive and stakeholder discussions regarding architecture decisions, risks, scalability, and modernization opportunities.
• Implement DevSecOps, CI/CD, ATF (Automated Test Framework), Source Control, and release governance practices.
• Define enterprise CMDB and CSDM strategy and ensure data quality across supported environments.
• Provide technical leadership for cloud, identity management, security, and enterprise integrations.
• Lead Developer in 5 or more end to end ServiceNow implementation projects
• Expert knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services, ServiceNow Discovery, Service Mapping, and Discovery using Service Graph Connectors
• Experience in designing and developing integration with application in place that are custom built and COTS and SaaS products
• Participate in process flow analysis and process redesign sessions
• Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas
• Knowledge of scripting language, including JavaScrip…