Network Support Specialist

RISE Housing and Support Services is looking for a technology savvy individual to join our team as a Network Support Specialist. A successful candidate will be experienced in supporting the technology needs of an organization, troubleshooting support requests, and making recommendations on upgrades and structures.

RISE offers a Network Support Specialist

• A starting rate of $24 to $29 based on knowledge and experience
• A generous time off package: In your 1st year, earn up to 2 weeks of vacation time, 3 weeks of combined sick and personal time, enjoy up to 11 holidays, and a day off for your birthday
• Medical, Dental, Vision, and many other benefits
• A role that allows you to utilize your talents and the independence to own your role
• A family friendly atmosphere with wellness time, paid lunch hours, and recognition for your hard work and achievements

Overview of Job Responsibilities:

• Support agency IT needs under the oversight of the Network Administrator
• Respond to agency IT support requests
• Identify risks and troubleshoot agency hardware, software, and network needs
• Support agency IT security efforts
• Participate in the development of IT procedures
• Assist in intern oversight and mentorship
• Identify and develop IT efficiencies and tools
• Positively communicate internally and externally

To qualify you must have:

• An Associate Degree in Computer Information Systems or a related field
• 2+ years of relevant job experience responding to IT support needs
• 1+ years of experience working with IT networks
• Other combinations of education and experience will be considered
• Strong interpersonal boundaries
• Our shared belief system in areas such as respect, inclusion, and compassion
• Clearance with all relevant background checks as per RISE policies and governing regulations
• A valid NY State Driver’s License, a driving record acceptable to the RISE automotive program, and reliable transportation

To bring your talents to a growing non-profit and benefit the people we serve, submit your resume and cover letter for consideration.

RISE Housing and Support Services is an Equal Opportunity Employer.

Pay: $24.00 - $29.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person