AWS Connect Developer

Job Description

**mandatory

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Required Information

Details

1

Role**

AWS Connect Developer

2

Required Technical Skill Set**

Amazon Connect, AWS Lambda, Amazon Lex, API Gateway, DynamoDB, S3, CloudWatch, IAM, Python, Node.js, REST API Development, Git, CI/CD, Serverless Architecture.

3

Desired Experience Range**

3 8 Years

4

Location of Requirement

PAN India

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

(Ideally should not be more than 3-5)

• Strong hands-on experience in Amazon Connect development and integration, including Contact Flows, Queues, Routing Profiles, Agent Workspace, Call Routing, and IVR workflows.
• Strong expertise in AWS Lambda development using Python and/or Node.js, including synchronous and asynchronous integrations, error handling, logging, and performance optimization.
• Experience in building and consuming REST APIs using Amazon API Gateway, integrating Amazon Connect with external applications, CRM platforms, and backend systems.
• Good working knowledge of AWS services such as DynamoDB, S3, CloudWatch, IAM, SNS, SES, and Secrets Manager for developing scalable and secure solutions.
• Strong understanding of serverless architecture, troubleshooting, debugging, and production support, with excellent analytical and problem-solving skills.

Good-to-Have(Ideally should not be more than 3-5)

• Experience integrating Amazon Connect with Salesforce, ServiceNow, SAP, Microsoft Dynamics, or other third-party applications.
• Hands-on experience with Amazon Lex, Contact Lens, Amazon Q in Connect, Bedrock, and AI-powered customer engagement solutions.
• Knowledge of CI/CD pipelines, Git, CodePipeline, CodeBuild, CloudFormation, Terraform, and DevOps best practices.
• Experience with Amazon Connect migration projects, contact center modernization, and telephony integrations.

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Responsibility of / Expectations from the Role

1

Design, develop, and deploy Amazon Connect contact center solutions, including Contact Flows, Queues, Routing Profiles, Agent Workspace configurations, and omnichannel capabilities.

2

Develop and maintain integrations between Amazon Connect and AWS services such as Lambda, API Gateway, DynamoDB, S3, SNS, SES, CloudWatch, and Amazon Lex.

3

Build and support serverless applications, REST APIs, and custom automation solutions using Python, Node.js, and AWS-native services.

4

Collaborate with business analysts, solution architects, QA teams, and stakeholders to gather requirements and deliver scalable contact center solutions.

5

Troubleshoot and resolve production issues, perform root cause analysis, and implement performance, reliability, and security improvements.

6

Participate in Amazon Connect migration and modernization initiatives, ensuring seamless transition from legacy contact center platforms.

7

Implement and maintain CI/CD pipelines, code reviews, testing practices, and deployment automation to ensure high-quality releases.

8

Configure and optimize call routing, IVR workflows, chatbot integrations, customer self-service capabilities, and reporting solutions.

9

Follow AWS security best practices, IAM policies, compliance standards, and operational governance requirements.

10

Prepare technical documentation, knowledge articles, deployment guides, and support handover documents while providing L2/L3 support as required.