Customer Service Representative

WOW Recruitment is seeking an Insurance Consultant for our client, an innovative leader in the life insurance space. Known for delivering exceptional service, fostering innovation, and creating a workplace where people thrive, they have built a strong reputation for employee engagement and client satisfaction.

• $80 – 85k plus super
• Perth CBD - Hybrid
• Be part of a company redefining the life insurance experience
• Career development opportunities

As an Insurance Consultant, you’ll be a key point of contact for customers and financial advisers , providing expert support across life insurance products, policies, applications and claims. You’ll build strong relationships, resolve enquiries and work closely with internal teams to deliver a seamless customer experience.

The role:

• Handling inbound calls from customers and financial advisers
• Providing clear and accurate information on life insurance policies, premiums, claims and products
• Resolving customer and adviser enquiries promptly and professionally
• Assisting with applications, policy updates and other administrative requirements
• Building strong relationships through empathy, active listening and solutions-focused service
• Maintaining up-to-date knowledge of life insurance products, policies and processes
• Working closely with internal teams to resolve complex enquiries
• Ensuring enquiries are managed efficiently and within agreed service levels

You will have

• Proven customer service or phone-based support experience
• 1–2+ years’ experience in life insurance is highly regarded
• Strong knowledge of life insurance, including underwriting, new business and life products
• Excellent verbal and written communication skills
• Strong phone manner with the ability to explain complex information clearly
• Ability to manage multiple priorities in a fast-paced environment
• Strong empathy, patience and active listening skills

🚀 Why this opportunity?

• Be part of a company redefining the life insurance experience
• Supportive and collaborative team culture
• Career development opportunities
• Strong focus on work-life balance and employee wellbeing
• Join a business that values innovation, great service, and making a difference

If you’re looking to join a great company and grow your career, reach out to Jamie and the WOW Team by applying today!