Technical Account Manager | AI AppSec

Location: NYC Office, Hybrid

Why We’re Hiring As Escape grows, our customers need more than a powerful security platform. They need a trusted technical partner who understands their environment, helps them deploy Escape successfully, and ensures they continue getting meaningful value from it.

The Role You will join the NYC office as a key member of our Post-Sales team, collaborating closely with Jess, our Head of Customer Success. As the primary post-sales technical partner for a portfolio of customers, you will guide them from handover to deployment through to long-term adoption. You’ll work directly with technical stakeholders, including Application Security teams, security engineers, developers, and platform leaders in a global context.

This is not a traditional Customer Success role. It demands strong technical expertise and the credibility to work alongside engineering and security teams. Your responsibilities include:

• Owning the customer relationship post-sales, starting at handoff from Sales Engineering
• Guiding customers through production deployment, product configuration, technical integrations, and adoption
• Troubleshooting and resolving technical challenges, using scripting and workflow automation as needed
• Connecting Escape to customers’ existing engineering and security processes
• Collaborating with Sales Engineering, Product, and Engineering teams throughout the customer lifecycle
• Traveling for in-person customer engagements, workshops, conferences, and company offsites

What You Bring

• An engineering degree in computer science, software engineering, cybersecurity, or a similar technical field
• 3+ years of technical customer-facing experience within SaaS, cybersecurity, developer tools, or another deep-tech environment
• Technical credibility with engineering leaders, developers, application and platform security teams
• Deep understanding of software architecture, APIs, integrations, and modern development environments, AI and pentesting.
• Hands-on experience with scripting, troubleshooting, or workflow automation
• Ability to investigate and resolve complex technical issues
• Strong customer instincts: you can build trust, manage expectations, and translate technical concepts clearly for different audiences
• The ability to manage several customer priorities while maintaining strong follow-through and attention to detail
• Motivation to work autonomously and help build the foundations of a fast-growing Post-Sales team
• Willingness to work from the NYC office and travel as needed

Bonus Points

• Experience in application security, DAST, API security, penetration testing, or vulnerability management
• Previous experience as a software engineer, solutions engineer, technical consultant, or security engineer
• Familiarity with GraphQL, REST APIs, CI/CD pipelines, cloud environments, or developer tooling
• Experience supporting enterprise customers through complex technical deployments
• Experience contributing to renewals, expansions, or technical account plans

What Success Looks Like First 3 Months:

• Confidently demo Escape and explain our technical differentiators.
• Develop a strong understanding of our platform, customers, use cases, architecture, and integrations.
• Learn our post-sales processes and the most common technical challenges our customers encounter.
• Begin owning customer conversations and technical follow-ups alongside Jess and the wider team.
• Successfully manage your first customer handovers from POC to production.
• Build trusted relationships with stakeholders across security, engineering, and product teams.

3–6 Months:

• Independently own the technical relationship for a portfolio of customers.
• Lead onboarding, deployment, integrations, and technical workshops.
• Maintain clear account plans covering customer objectives, adoption, risks, and next steps.
• Proactively identify and resolve technical or adoption blockers before they become renewal risks.
• Identify opportunities for deeper adoption, new use cases, and account expansion.
• Establish a strong collaborative rhythm with Customer Success, Sales Engineering, Product, and Engineering.

6–12 Months:

• Become a trusted technical advisor to customers, including senior security and engineering stakeholders.
• Drive measurable improvements in product adoption, customer retention, and expansion.
• Help turn successful customers into referenc…