Help Desk / Network Engineer

Help Desk / Network Engineer

Location: Hybrid – Babylon, NY, with regular onsite client visits throughout Long Island and the New York metropolitan area

Employment Type: Full-Time

About the Role

We are seeking an experienced Help Desk / Network Engineer to join a growing Managed IT Services environment supporting businesses throughout the New York area.

This is not an entry-level help desk position . We are looking for an experienced IT professional who can independently troubleshoot complex technical issues, take ownership of problems from start to finish, and provide a high level of customer service.

The ideal candidate will have strong experience across Windows and macOS environments, Microsoft 365, Windows Server, Active Directory, networking, and endpoint support , along with previous experience working in an MSP, corporate IT department, or similar technical environment.

Key Responsibilities

• Provide Tier 2 and Tier 3 technical support to business clients both remotely and onsite.
• Diagnose and resolve Windows and macOS workstation issues.
• Troubleshoot and administer Microsoft 365, Exchange Online, Entra ID/Azure AD, SharePoint, and OneDrive .
• Configure, maintain, and troubleshoot Windows Server and Active Directory environments.
• Support Group Policy, DNS, DHCP, VPNs, and TCP/IP .
• Diagnose networking issues involving firewalls, switches, wireless networks, and VPN connectivity .
• Install, configure, and deploy desktops, laptops, printers, and other business technology.
• Respond to support requests through a ticketing system while maintaining accurate and detailed documentation.
• Collaborate with other engineers to resolve complex technical issues and support infrastructure projects.
• Perform routine maintenance, patch management, and proactive system health checks.
• Participate in new client onboarding and technology upgrade projects.
• Participate in occasional after-hours maintenance windows as needed.
• Travel to client locations throughout Long Island and the New York metropolitan area as required.

Required Qualifications

• 5+ years of professional IT support experience within an MSP, corporate IT department, or similar environment.
• Strong experience supporting both Windows and macOS environments.
• Advanced knowledge of Microsoft 365 administration .
• Experience with Exchange Online, Entra ID/Azure AD, SharePoint, and OneDrive .
• Hands-on experience supporting Windows Server and Active Directory .
• Strong understanding of Group Policy, DNS, DHCP, TCP/IP, and VPN technologies .
• Experience troubleshooting firewalls, switches, wireless networks, and general network connectivity .
• Strong troubleshooting and analytical skills with the ability to independently diagnose complex technical problems.
• Excellent communication and customer service skills.
• Ability to manage and prioritize multiple technical issues in a fast-paced environment.
• Comfortable working independently while collaborating with a broader technical team.
• Valid driver’s license and reliable transportation for local client visits.
• Must reside in Nassau or Suffolk County, New York .

Preferred Qualifications

• Previous experience working for a Managed Service Provider (MSP) .
• Experience supporting law firms or other professional services organizations .
• Experience with Kaseya, Datto RMM, Autotask PSA, or similar MSP platforms .
• Experience with Microsoft Intune, Entra ID, and endpoint management .
• Microsoft, CompTIA, Cisco, or similar technical certifications.

Ideal Candidate

You will be successful in this role if you:

• Enjoy troubleshooting technical problems that don’t always have obvious answers.
• Take ownership of issues rather than simply escalating them.
• Can communicate technical information clearly to both technical and non-technical users.
• Stay calm and organized while managing multiple priorities.
• Enjoy learning new technologies and continuously developing your technical skills.
• Work well independently while contributing to a collaborative technical team.

What We Offer

• Hybrid work environment.
• Health, dental, and vision insurance.
• Health Savings Account (HSA).
• Paid time off.
• Opportunities for professional development and technical growth.
• Collaborative and experienced technical team.
• Opportunity to wo…